I'm using hardware revision RV C2 on my new bn MPower that I received Friday. thanks.
shane On Thu, November 2, 2006 10:46 am, Mickey Quenzer wrote: > Hello: > > The Rv C6S hardware revision was the hardware modification used to address > the battery issue identified that effected a small sampeling of mPower > units. > This is a recently tested and approved modification, it is being done to > all units that are received in the repair center for other issues. > There are many mPower units that do not have the modification done, and > are working just fine, and there is no need for the customer to be > concerned unless they are having battery issues. If you are having these > problems, please get in touch with Humanware Technical support! > > > Mickey Quenzer > Technical Support > HumanWare > 800-722-3393 > www.humanware.com > > >> Les, Peggy and list, > >> You can determine whether you've got the > >> modification by looking at the hardware > >> revision. If it is RVC 2, then it is not > >> modified. If it is RVC 6 S, then it has been > >> modified (mine has been modified). > > >> > ----- Original Message ----- > >> >From: "Les Kriegler" <[EMAIL PROTECTED] > >> >To: "'Peggy Kern'" > >> <[EMAIL PROTECTED]>,"'Braillenote List'" > >> <[email protected] > >> >Date sent: Tue, 31 Oct 2006 05:51:43 -0500 > >> >Subject: RE: [Braillenote] The servicing > >> process revisited > > >> >Hi Peggy, > > >> >Is it possible that you received the battery > >> hardware upgrade? Remember > >> >that was discussed as a free update back in > >> July when many of us were having > >> >inaccurate battery gauge readings. HW is the > >> best source for an answer, so > >> >I could be mistaken here. > > >> >Les > > >> >-----Original Message----- > >> >From: [EMAIL PROTECTED] > >> >[mailto:[EMAIL PROTECTED] > >> m] On Behalf Of Peggy Kern > >> >Sent: Monday, October 30, 2006 9:30 PM > >> >To: Braillenote > >> >Subject: [Braillenote] The servicing process > >> revisited > > >> >Hi, all. On October 13, I sent my mPower in, > >> because its space bar was > >> >sticking. I figured that as long as it was > >> going in, I might as well have > >> >it cleaned, since I've got a service contract > >> that's good until February. > >> >Let me just say that I've never done the > >> once-a-year cleaning and servicing > >> >thing, so am not totally sure what's > >> involved. From what a tech once told > >> >me, they take the display apart, piece by > >> piece, and give each piece a bath; > >> >so I figured why not? Anyway, since it's > >> been over 10 business days since > >> >it went in, I figured I'd check on it this > >> morning. I gave the customer > >> >service rep my RMA number, and she looked it > >> up and said on the 26th they'd > >> >changed the battery (which I thought worked > >> fine), and replaced the PCB > >> >board (or something like that; I don't know > >> what that does). They were > >> >going to cycle it today, which takes 24 > >> hours, and if it passes Q A > >> >tomorrow, it'll be on its way back to me. > > >> >But I'm a bit puzzled at this information of > >> a battery and the PCB board > >> >being replaced. Does this once- or > >> twice-a-year servicing under the > >> >contract mean they look over the whole > >> machine, and not the Braille display > >> >only? Do they replace batteries and things > >> after a year routinely, just > >> >because they only expect them to work for 18 > >> months, and don't want the same > >> >machine to have to be sent back almost > >> immediately? Or could they be > >> >working on the wrong machine under my RMA, > >> and eventually be sending me back > >> >someone else's machine? <lol> I'm just > >> puzzled as to why this extra stuff > >> >was done, and if that's just what normally > >> goes on when you send it in under > >> >the servicing contract. I'm usually of the > >> mind that "if it ain't broke, > >> >don't fix it", so I probably wouldn't even > >> have sent it in if the space bar > >> >hadn't been sticking. > > >> >Can those of you who regularly send your > >> units in give me some idea as to > >> >whether the stuff they're doing with mine is > >> normal? > > >> >Peggy > >> >http://kernsac.livejournal.com/ > > > > >> >___ > >> >To leave the BrailleNote list, send a blank > >> message to > >> >[EMAIL PROTECTED] > >> >To view the list archives or change your > >> preferences, visit > >> >http://list.humanware.com/mailman/listinfo/br > >> aillenote > > > >> >___ > >> >To leave the BrailleNote list, send a blank > >> message to > >> >[EMAIL PROTECTED] > >> >To view the list archives or change your > >> preferences, visit > >> >http://list.humanware.com/mailman/listinfo/br > >> aillenote > > > > > >> ___ > >> To leave the BrailleNote list, send a blank message to > >> [EMAIL PROTECTED] > >> To view the list archives or change your preferences, visit > >> http://list.humanware.com/mailman/listinfo/braillenote > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
