I purchased BrailleNote Mppower under 2 months ago. I have had to return the unit on two oaccasions to Humanware's headquarter in Christchurch for check and repair. Shortly after I purchased it, I noticed a problem with the wireless network feature of the unit. It was a problem particular to the unit I purchased. When I talked to Humanware in Christchurch, where I got the unit from, they told me to send it back to them. I did that but they returned it back to me with a letter. Their finding was that the wireless network problem with my unit was according to their test occuring once in ten trials or experienments and as such it was not a big problem. If the occurence of the problem was as low as they said, I could have lived with it.
I decided to give the whole thing one more chance and I received the unit and tried to use it for a little longer. But the wireless problem persisted and it reached a stage where I was hardly able to use the Mpower to get on the internet. I explained to the people in Christchurch and they finally agreed to replace the main component of the unit. The unit is now in Christchurch. The problem with the wireless network initially was that the unit does not recognise the card more often than not even though it was supplied to me by Humanware with the unit. Before I sent it back to Christchurch for a second time, insertion of the wireless card started to cause the unit to hang or lock up. The moment I remove the card, the unit comes back to is noramal state. If the problem was minor, I could have put up with it. As some one who is reasonably technologically literate, I have been always sure the problem was a defect with the unit as opposed to my lack of knowledge on how to do things. But when you are told that wireless communication is a feature of a unit you bought, you expect this feature to work. Since I bought the unit 2 months ago, it has spent more time either in transit or in Humanware's office in Christchurch than it has in my possession. The whole experience has turned out to be my worst purchasing experience. I am sure you can appreciate how frustrating and indeed annoying it is when you buy something thinking it is wonderfull and all you get is a lot of hustle and headache. It has cost me a lot of time and money as I have had to send the unit to Christchurch fully insured as it is a unit worth a lot of money. I would like to think that this is a rare experience with Humanware customer service. I wonder if anyone has had an experience like mine. I am beginning to wonder when I am going to get the unit back and use it without any major problem. My experience does not make me keen on having more to do with Humanware in the future. Let me hope that they will do something to change me around. Gideon -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Kristen Slemp Sent: Friday, 24 November 2006 4:42 PM To: Braillenote List Subject: Re: [Braillenote] future suggestion Hello Joseph, I was just adding my two sense to this conversation! I hope to hear from you very soon! May GOD BLESS YOU And Give You HIS PEACE! Sincerely, Kristen > ----- Original Message ----- >From: Joseph Lee <[EMAIL PROTECTED] >To: Braillenote List <[email protected] >Date: Wed, 22 Nov 2006 21:47:50 -0800 >Subject: Re: [Braillenote] future suggestion >Kristen, >The Unilities Menu is not really >program-specific. This means that the items >on the Utilities Menu falls onto the category >of misc programs. The Utilities Menu is >there to set up system functions, such as >date/time, ActiveSync connection, language >options, and so forth. So it won't be >implemented (this is solely my opinion) >> ----- Original Message ----- >>From: Kristen Slemp <[EMAIL PROTECTED] >>To: Braillenote List ><[email protected] >>Date sent: Wed, 22 Nov 2006 23:36:48 -0600 >>Subject: Re: [Braillenote] future suggestion >>Hello Everyone, >>It would be good to also be able to get to >the utilities Menu >>with one command. >>like you know how we have: >>Backspace With Enter With W to go to the >Wordprocessor; >>And Backspace With Enter With P to go to the >Planner/ Calendar; >>And Backspace With Enter With A to go to the >>Key-List/Address-List Menu; >>And Backspace With Enter With E to go to the >Keymail/ Email Menu; >>And Backspace With Enter With I to go to the >Keyweb/ Web-browser/ >>Internet; >>And Backspace With Enter With M to go to the >Media Center; >>And Backspace With Enter With B to go to the >Book-reader; >>And Backspace With Enter With S To go To the >Scientific >>Calculator; >>And Backspace With Enter With D to go to the >Data Base Manager >>Menu; >>And Backspace With Enter With G To go to the >Games Menu; >>And Backspace With Enter With F to go to the >fm radio; >>And Backspace With Enter With H to go to the >users Manual; >>And Backspace With Enter With R to go to the >Remote Synthesizer; >>And the Space-bar with I to go to the >information menu; >>And The Space-Bar With O to go to the Options >Menu; >>And the Space-bar with A lower F which is >dots 2-3-5 to go to the >>task menu; >>Then We could have some combination of either >the enter key or >>the backspace key or the space-bar-key and >The Letter F to go to >>the File Manager Menu; >>And we could also have some combination of >the backspace key or >>the enter key or the space-bar-key with the >letter U to go to the >>Utilities Menu. >>These are just my thoughts and Suggestions! >>SMILE! >>I hope to hear from each and every Single one >of you very soon! >>May GOD BLESS Each And Every Single One Of >You And Give Each And >>Every Single One Of You HIS PEACE! >>Sincerely, Kristen >>>----- Original Message ----- >>>From: richard <[EMAIL PROTECTED] >>>To: Braillenote List ><[email protected] >>>Date: Tue, 21 Nov 2006 02:51:57 -0700 >>>Subject: Re: [Braillenote] future suggestion >>>Hi Mike; >>>I wish there were more ways to get to the >file manager also and a >>>way to access the pronounciation dictionary >without having to go >>>to the main menu etc. >>>For example, I would like to be able to >access it from the >>>bookreader or Keyword so that whenever I >found a mispronounced >>>word, I could just go in and fix it and >return straight to my >>>book or whatever. >>>By the way, write me off list, I have a >question for you that is >>>not on topic. >>>Thanks Mike and everyone keep those >suggestions coming! >>>> ----- Original Message ----- >>>>From: "Mike Welty" <[EMAIL PROTECTED] >>>>To: "Braillenote List" ><[email protected] >>>>Date sent: Sun, 19 Nov 2006 14:34:56 -0500 >>>>Subject: Re: [Braillenote] future suggestion >>>>what if you want to print more than one >document? you would have >>>to open >>>>that document to print it, while the way it >is now, you can just >>>select more >>>>than one file to print >>>>Mike the star trek guy >>>>using braillenote MPower with keysoft 7.2 >>>>----- Original Message ----- >>>>From: "Ali Kazi" <[EMAIL PROTECTED] >>>>To: "Braillenote List" ><[email protected] >>>>Sent: Sunday, November 19, 2006 2:07 PM >>>>Subject: re: [Braillenote] future suggestion >>>>> Chaman, >>>>> You might want to put that forward on the >feedback page of the >>>HW >>>>> website, then. However, I think the file >manager shouldn't be >>>part of the >>>>> main menu, but vthe KeyWord menu instead, >because keyword is to >>>do with >>>>> file related functions and the file manager >is to do with file >>>related >>>>> functions. Also I think the emboss and >print document options >>>should not >>>>> be in the keyword menu, but when in a >document you could go to >>>the format >>>>> menu, or something, and just choose the >emboss or print option >>>from there. >>>>> Just a bit of a quicky instead of having to >exit the document >>>and do all >>>>> of them steps like that. >>>>> Ali Kazi >>>>> ___ >>>>> To leave the BrailleNote list, send a blank >message to >>>>> [EMAIL PROTECTED] >>>>> To view the list archives or change your >preferences, visit >http://list.humanware.com/mailman/listinfo/br >aillenote >>>>> -- >>>>> No virus found in this incoming message. >>>>> Checked by AVG Free Edition. >>>>> Version: 7.5.430 / Virus Database: >268.14.7/538 - Release Date: >>>11/18/2006 >>>>> 4:48 PM >>>>___ >>>>To leave the BrailleNote list, send a blank >message to >>>>[EMAIL PROTECTED] >>>>To view the list archives or change your >preferences, visit >>>>http://list.humanware.com/mailman/listinfo/br >aillenote >>>___ >>>To leave the BrailleNote list, send a blank >message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your >preferences, visit >>>http://list.humanware.com/mailman/listinfo/br >aillenote >>___ >>To leave the BrailleNote list, send a blank >message to >>[EMAIL PROTECTED] >>To view the list archives or change your >preferences, visit >>http://list.humanware.com/mailman/listinfo/br >aillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
