Hello everyone,
I am curious about something. A few people on here have
mentioned how long they have had to wait for their BN units to
come back after sending them in for repairs. I understand the
time needed for repair will depend on exactly what is being done.
It does seem though that people are having to wait an unrealistic
amount of time to get their units back. Is this really the case
or do I have the wrong impression? As much as I find myself
using this thing, I cringe to think about someday having to send
it in and be without it for several weeks or more. Many of the
major computer companies have warranties where they will
guarantee a 2 day turnaround or some such thing. In my opinion,
if Humanware can't get a unit back out to the owner within a week
or so, they should provide a unit for the user to borrow until
they get their unit back. Some of us really utilize these units
and it would be really hard to do without them for a long period
of time. Why would someone shell out $6000 if they didn't really
need the thing?
OK, I'm really not trying to be confrontational here but I would
like to know what kind of service I can expect from Humanware
when I eventually do need it. Any comments are welcome and my
e-mail address is [EMAIL PROTECTED]
Thank you!
Nikki B.
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