Well stated Sammie. There you go; all it requires is knowledge
and followup. sense.
----- Original Message -----
From: sammie clay <[EMAIL PROTECTED]
To: Write Humanware <[email protected]
Date sent: Tue, 20 Mar 2007 15:06:11 -0500
Subject: [Braillenote] more words on repair details
Hello list,
For anyone wanting an UPS tracking number or a call before
additional repairs are made, i suppose the watchword here is
persistence! And, I am very persistent. I ask the HumanWare
customer service representative to have UPS send me a tracking
number and I received a number on the 19th and will receive my
MPower transplant tomorrow, the 21st. When either of my units is
being serviced by Humanware, I occasionally call, citing my RMA
number for its status. Sam, Gabe, Kim, and someone else whose
name I don't remember, has frequently contacted me with
information I have asked the customer service representative to
provide.
Since my BrailleNotes mean a lot more to me than any of those
old clunkers I drove when I had sight, I continually check what's
being done to them and where they are when they are not home with
me. I never feel that HumanWare personnel is too bothered by me
to help me when I call them. The person I speak with spend a
great deal of time researching the information I request, and
with my RMA number they check my repair status and let me know
that UPS will send me a tracking number. It should be noted that
HumanWare does not send this tracking number. UPS sends it and
you must contact UPS at their 1800 number to have your package
traced and you can do that whether you are sending or receiving a
package.
To Terri, I always try to give Humanware my credit card number
when I get the RMA number. This speeds up the turn-around time
because they don't have to call me for the money when the repairs
are completed. The representative tells me the price of the
repair I have requested, and I always ask them to call me if
additional work is required before they do the work. I've never
been disappointed with their turn-around time, and so far,
they've never found anything new to fix. As for trusting them
with my credit card number, Humanware is not the only company I
use my credit card to buy things from. However, I pay close
attention to my monthly statement and will call the credit card
company in a heart-beat to challenge any variances in what I
ordered and what I'm being ask to pay for. I think everyone
using a credit card should always, for their own financial
protection, check their statement when they receive it.
Sammie d. Clay
---- Original Message ------
From: "QuantumView" <[EMAIL PROTECTED]
Subject: UPS Ship Notification, Tracking Number
1Z1YY9043546388670
Date sent: Mon, 19 Mar 2007 19:34:57 -0400 (EDT)
***Do not reply to this e-mail. UPS and PULSE DATA HUMAN WARE
will not receive your reply.
This message was sent to you at the request of PULSE DATA HUMAN
WARE to notify you that the package information below has been
transmitted to UPS. The package(s) may not have actually been
placed with UPS for shipment. To verify when and if the shipment
is tendered to UPS and its actual transit status, please track,
via UPS.com, the Tracking Number below to view the status of your
request.
Important Delivery Information
_______________________________________________________________
Scheduled Delivery: 21-March-2007
Shipment Detail
_______________________________________________________________
Ship To:
SAMMIE CLAY
270 M ST SW
WASHINGTON
DC
20024
US
Number of Packages 2
UPS Service: 2ND DAY AIR
Weight: 13.7 LBS
Tracking Number: 1Z1YY9043546388670
Reference Number 1: RMA22007
Reference Number 2: BT32/10076
You can track your shipment by visiting
http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0
&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1
Z1YY9043546388670 on the Internet.
_______________________________________________________________
This e-mail contains proprietary information and may be
confidential. If you are not the intended recipient of this
e-mail, you are hereby notified that any dissemination,
distribution or copying of this message is strictly prohibited.
If you received this message in error, please delete it
immediately.
This e-mail was automatically generated by UPS e-mail services at
the shipper's request. Any reply to this e-mail will not be
received by UPS or the shipper. Please contact the shipper
directly if you have questions regarding the referenced shipment
or you wish to discontinue this notification service.
[EMAIL PROTECTED]
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
