Hi Sammie; Thanks for some words of confidence. I never thought of giving the card number when I got my RMA number. Sounds like a lot safer idea. Glad to hear you have had great success. Usually, on this list, you hear of the negative side of the picture. Guess I am one of the lucky ones, since I have not had to send my unit in for repair. Thanks for the helpful tips.
Terry Powers -----Original Message----- From: sammie clay [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 4:06 PM To: Write Humanware Subject: [Braillenote] more words on repair details Hello list, For anyone wanting an UPS tracking number or a call before additional repairs are made, i suppose the watchword here is persistence! And, I am very persistent. I ask the HumanWare customer service representative to have UPS send me a tracking number and I received a number on the 19th and will receive my MPower transplant tomorrow, the 21st. When either of my units is being serviced by Humanware, I occasionally call, citing my RMA number for its status. Sam, Gabe, Kim, and someone else whose name I don't remember, has frequently contacted me with information I have asked the customer service representative to provide. Since my BrailleNotes mean a lot more to me than any of those old clunkers I drove when I had sight, I continually check what's being done to them and where they are when they are not home with me. I never feel that HumanWare personnel is too bothered by me to help me when I call them. The person I speak with spend a great deal of time researching the information I request, and with my RMA number they check my repair status and let me know that UPS will send me a tracking number. It should be noted that HumanWare does not send this tracking number. UPS sends it and you must contact UPS at their 1800 number to have your package traced and you can do that whether you are sending or receiving a package. To Terri, I always try to give Humanware my credit card number when I get the RMA number. This speeds up the turn-around time because they don't have to call me for the money when the repairs are completed. The representative tells me the price of the repair I have requested, and I always ask them to call me if additional work is required before they do the work. I've never been disappointed with their turn-around time, and so far, they've never found anything new to fix. As for trusting them with my credit card number, Humanware is not the only company I use my credit card to buy things from. However, I pay close attention to my monthly statement and will call the credit card company in a heart-beat to challenge any variances in what I ordered and what I'm being ask to pay for. I think everyone using a credit card should always, for their own financial protection, check their statement when they receive it. Sammie d. Clay ---- Original Message ------ From: "QuantumView" <[EMAIL PROTECTED] Subject: UPS Ship Notification, Tracking Number 1Z1YY9043546388670 Date sent: Mon, 19 Mar 2007 19:34:57 -0400 (EDT) ***Do not reply to this e-mail. UPS and PULSE DATA HUMAN WARE will not receive your reply. This message was sent to you at the request of PULSE DATA HUMAN WARE to notify you that the package information below has been transmitted to UPS. The package(s) may not have actually been placed with UPS for shipment. To verify when and if the shipment is tendered to UPS and its actual transit status, please track, via UPS.com, the Tracking Number below to view the status of your request. Important Delivery Information _______________________________________________________________ Scheduled Delivery: 21-March-2007 Shipment Detail _______________________________________________________________ Ship To: SAMMIE CLAY 270 M ST SW WASHINGTON DC 20024 US Number of Packages 2 UPS Service: 2ND DAY AIR Weight: 13.7 LBS Tracking Number: 1Z1YY9043546388670 Reference Number 1: RMA22007 Reference Number 2: BT32/10076 You can track your shipment by visiting http://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0 &Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1 Z1YY9043546388670 on the Internet. _______________________________________________________________ This e-mail contains proprietary information and may be confidential. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited. If you received this message in error, please delete it immediately. This e-mail was automatically generated by UPS e-mail services at the shipper's request. Any reply to this e-mail will not be received by UPS or the shipper. Please contact the shipper directly if you have questions regarding the referenced shipment or you wish to discontinue this notification service. [EMAIL PROTECTED] ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
