Hello. My name is Sharon Hamm. I wanted to make some comments
on what happened to me regarding service on my braillenote and
pk. I'm not very happy with the service that I received.
I also would like to know how people people with pk's have had
flash problems. That's what I was told was wrong with my unit.
I was charged $918.57 to get it fixed. If this is a known issue
why was I charged. The problem with my braillenote was a known
issue also and I was not charged for that.
The board had to be replaced in my braillenote. I was told that
it was shipped out on Friday March 9. They had it over a month
it seems like. I never got an email regarding the shipment. I
called that day and also the beginnning of the next week.
Finally on Tuesday I got an email sayings that it was shipped. I
was never given an explanation as to what the delay was. I was
told that they were looking around in the warehouse to see where
it was and why it was not shipped on that Friday. I really
didn't think I would get it back and really didn't believe it
until it was delivered to me.
I want to know if others have had these problems. I had to do
most of the calling about my units. I think I got one call and
that was to say that they were trying to find out about the
shipment of the braillenote. I'm not happy with the service and
am thinking about replacing my units with notetakers from another
company.
Sharon
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