Hi Sharon, First, I've never gotten any kind of notification from HW when they have shipped a product to me, be it a new one or a repaired one. And, although I did survive that okay, I also am aware that other companies, even adaptive technology ones, perform this kind of courtesy without having to be asked.
Second, when I sent my mPower back for the known battery modification, I received it back right away. But, if memory serves, since HW recognized this as a hardware problem when they originally shipped the units, they were shipping them back to affected customers via overnight shipping, or some such quick type shipping. Third, regarding your PK flash disk. Do you know what the problem was, and what they did to fix it? I think several of us have had a problem with our flash disks on the PK, meaning that we would get the message that the flash disk isn't available. But, at least some of us, including myself, have managed to restore them ourselves, as you might recall us talking about on the list a few weeks back. Well, at least in my case, I should of course clarify here. True, I didn't have to send my PK back to HW to get the flash disk restored; however, I didn't fix it on my own, but used the instructions Dean Jackson very nicely gave me. Vicky Collins [EMAIL PROTECTED] ----- Original Message ----- From: "Sharon Hamm" <[EMAIL PROTECTED]> To: "Humanware Braillenote" <[email protected]> Sent: Monday, March 26, 2007 11:53 AM Subject: [Braillenote] service and question Hello. My name is Sharon Hamm. I wanted to make some comments on what happened to me regarding service on my braillenote and pk. I'm not very happy with the service that I received. I also would like to know how people people with pk's have had flash problems. That's what I was told was wrong with my unit. I was charged $918.57 to get it fixed. If this is a known issue why was I charged. The problem with my braillenote was a known issue also and I was not charged for that. The board had to be replaced in my braillenote. I was told that it was shipped out on Friday March 9. They had it over a month it seems like. I never got an email regarding the shipment. I called that day and also the beginnning of the next week. Finally on Tuesday I got an email sayings that it was shipped. I was never given an explanation as to what the delay was. I was told that they were looking around in the warehouse to see where it was and why it was not shipped on that Friday. I really didn't think I would get it back and really didn't believe it until it was delivered to me. I want to know if others have had these problems. I had to do most of the calling about my units. I think I got one call and that was to say that they were trying to find out about the shipment of the braillenote. I'm not happy with the service and am thinking about replacing my units with notetakers from another company. Sharon ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
