After reading others' comments on this, I think it is only reasonable to receive a receipt/log for the work being done and that it should be in an accessible format.
I am a member of one of the blindness organizations and when we have meetings it is always standard procedure to have information available in braille and large print. Sometimes we also offer it in tape format, cd, or floppy disk. We never think twice about offering things in at least two or more formats. Why doesn't a company dealing with blind people automatically send information in both print and braille? Just something to think about. Cindy -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Evelyn Weckerly Sent: Monday, March 26, 2007 11:00 AM To: Powers, Terry (NIH/OD/DEAS) [E] Cc: [email protected] Subject: RE: [Braillenote] About those repairs: Hi, All, I have been reading this thread and have decided to jump in. I hae had to send a unit twice to HW--once for transplant and then for some work while still under warranty. Except for failure to notify me when the unit was on its way back the last time I needed service, I have been satisfied overall. However, no email notice of impending return caused incovenience because the unit arrived when I was not home. What if I had gone out of town for a week or so? Then it would have been sent back to California. Result? There would have been mor4e shipping, more potential for damage or loss, more expense. Email notice should be automatic and request for email address should be automatic when we call for an RMA number. Print and Braille invoices detailing exactly what was done and exactly what each item cost (if not under warranty) should also be automatic. Print is necesary in case there are problems during the warranty period. This is stand industry practice everywhere else. If I send my CD player back to the manufacturer for repair (I have done that twice in 21 years), it comes back with full details of what was done and the cost. No sighted person would be happy with anything less. Why should we be treated with any less respect. So what if I don't understand everything on the invoice! One time, all I understood on a repair invoice was "restored to factory specs". When I later let someone see it who knew all that stuff involving my FM tuner in this case, he said that the company had practically rebuilt it. If someone comes to my home to repair an appliance, I get a detailed invoice. Finally, I think all adaptive technology companies serving us, whether with hardware or software, need to realize that top drawer reliability of products and top drawer customer service and tech support are going to result in very fierce loyalty among us and lots of word of mouth recommendations. In other words, these things pay off ultimately though expensive sometimes. I bought my BN from Roger Behm, whom many on this list know. I have since had the transplant and have done other business with Roger. He is highly supportive and is verry careful about invoices and shipping notification. Now I buy from him unhesitatingly. This is not meant to be critical of HW but rather, to urge the company to make certain procedures as automated as possible to that they always happen when repair requests come in. I'm a very happy owner of my BN and its accessories! Cordially, Evelyn At 06:50 AM 3/26/2007, you wrote: >Good one Brenda! >That is why I got my unit sent to my office. I told others it was >coming, so if I was not there, someone else could sign for me. Also I >would love a hard Braille copy of my repair slip or have it put on the >machine. I think hard copy Braille would be a lot easier for HW and I >think it is not much to ask for since they have it on the computer. All >they have to do is send it to an embosser and bingo, our wishes are met. > >Terry Powers > > >-----Original Message----- >From: Brenda Mueller [mailto:[EMAIL PROTECTED] >Sent: Tuesday, March 20, 2007 8:32 PM >To: [email protected] >Subject: [Braillenote] About those repairs: > >Actually, I usually specify how things should be shipped and ask >the company when it will arrive. If I stay home that day and the >product doesn't arrive, why oh why doesn't Humanware know? I once >ordered something from what is now Freedom Scientific. It had >been ordered overnight air, and I had paid the extra. When I >called the customer service department, the representative >tracked my order, found its tracking number, contacted UPS and >told UPS to get that order to my house in no uncertain terms. >Everyone knows a business has more power over UPS than residence. >If the order is taken, the representative can tell that person to >look in that folder for how the system was repaired. I, for one, >am sick and tired of companies who are supposed to serve the >blind just throwing printed sheets into that box. The blind >aren't that good at print. I'd suggest that those companies use >resources available to them to communicate directly with the >blind customer. After all, who is paying the salaries in that >company? The blind. If you don't see my point, form a company and >send all your documentation to the sighties in braille. What do >you think would happen? Well, why should the blind have to put up >with lack of information when there's an easy way to get it to >them?Why do those companies assume that all blind people have to >do is stay home and wait? We have lives, too. > > >Brenda Mueller > >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. > >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. > >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
