I actually think Humanware in the UK are quite good, and it's very reassuring to hear that even the servicing was quick. Well done! Chris Hallsworth BrailleNote mPower user ----- Original Message ----- From: "stephen" <[EMAIL PROTECTED]> To: "Sharon Clark" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[email protected]> Sent: Saturday, September 15, 2007 6:27 PM Subject: Re: [Braillenote] about the repair time--here in the UK
Hi, I'm back. And, I had my BN 32 in for battery check and replacement. This was here in the UK. It was picked up Sep 5th, I received it back, fixed, Sep 11th. Well done HW and thanks. Steve. > ----- Original Message ----- >From: "Sharon Clark" <[EMAIL PROTECTED] >To: "Carl Simmons" <[EMAIL PROTECTED]>,"'Taraprakash'" <[EMAIL PROTECTED]>,"'Tom Lange'" <[EMAIL PROTECTED]>,"'BrailleNote List'" <[email protected] >Date sent: Thu, 13 Sep 2007 19:16:33 -0400 >Subject: Re: [Braillenote] about the repair time >I had a Braille Note 32 in for a battery replacement and display cleaning >from July 13 to September 3. I, too, was told to call back each week. >Apparently, a new type of board was also being replaced, but I did not know >this until I asked what was taking so long. They had to wait for more >boards. I almost told them not to replace it because I did not ask for it >in the first place. Humanware needs to alert individuals when something >like this happens instead of leading them to believe that the only repairs >being done are the ones one asked for. Sorry for the rambling. >Sharon >----- Original Message ----- >From: "Carl Simmons" <[EMAIL PROTECTED] >To: "'Taraprakash'" <[EMAIL PROTECTED]>; "'Tom Lange'" ><[EMAIL PROTECTED]>; "'BrailleNote List'" <[email protected] >Sent: Thursday, September 13, 2007 4:22 PM >Subject: RE: [Braillenote] about the repair time >>I have returned my PK for a keyboard problem on July 11, 2007 and call >> Humanware again yesterday, only to find out, that I should call again next >> week. I am hoping that this is not the normal time it takes for repair. >> I >> can only express my own experience. >> Carl Simmons >> [EMAIL PROTECTED] >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Taraprakash >> Sent: Thursday, September 13, 2007 8:01 AM >> To: Tom Lange; BrailleNote List >> Subject: [Braillenote] about the repair time >> Hi all. It seems the right end of my bn's space bar is not working and >> since >> I can't use my left hand for space bar, I will need to send it for repair. >> I >> was told it will go to california. I am at Florida. Are there some >> cautions >> you would like to suggest before I send the unit to California? I am >> planning to send it by UPS. Generally how much time does it take to get >> the >> Bn back? >> Regards >> Taraprakash >> ----- Original Message ----- >> From: "Tom Lange" <[EMAIL PROTECTED] >> To: "BrailleNote List" <[email protected] >> Sent: Thursday, September 13, 2007 10:37 AM >> Subject: Re: [Braillenote] braille display question >>> Hi Nikky, >>> You wrote: >>>> I need some advice. I have just noticed a dot on my braille display >>>> which seems not to be going all the way down. It raises up just fine >>>> but >>>> I can still slightly feel it when it is supposed to be flat. I don't >>>> know much about braille displays since the BN is my first exposure to >>>> them. Any suggestions or advice on this would be appreciated. It was >>>> just cleaned last month but I sure will send it back in if I need to >>>> because my warranty runs out next month. >>> Find that dot and give it a good whack for being so stubborn! <big grin >>> Actually, that's not too far off the mark. Even though the display's >>> been >>> cleaned recently, a month is plenty of time for skin oils, dust and >>> other >>> stuff to accumulate, possibly causing one or more dots to stick or >>> respond >>> poorly. My MPower BT32 is a transplant with a four-year-old display. I >>> had a dot that was behaving as you described; in fact once it was raised >>> it stayed there and wouldn't go down. So since I didn't have any canned >>> air to shoot at it and dislodge it, I took my index finger and gave it a >>> gentle but firm tap. It's been a good little dot ever since, working >>> like >>> a champ. If you don't feel comfortable with that idea, get some canned >>> air from a computer or electronics shop, point the nozzle at that dot and >>> give it a good shot, which should dislodge it. Or you can exercise the >>> display as others have suggested. >>> Oh, another thing. I just started noticing this >>>> since I upgraded to 7.5 this evening. Is this a coincidence? >>> Yes, that's highly likely. >>> Tom >>> ___ >>> Replies to this message will go directly to the sender. >>> If your reply would be useful to the list, please send a >>> copy to the list as well. >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date: >> 9/12/2007 >> 10:56 AM >> No virus found in this outgoing message. >> Checked by AVG Free Edition. >> Version: 7.5.487 / Virus Database: 269.13.16/1005 - Release Date: >> 9/13/2007 >> 11:45 AM >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
