Well, grin, I'll certainly agree with you as far as HumanWare needing to fix their customer management and PR issues. As for their upgrade policy; well, it is kind of hard to say for sure.
I agree it is maddening to have to pay for an upgrade where you won't use very many of the features. But, on the other hand, HW does allow one to purchase the SMA that gives the two upgrades for the price of one. And, too, if lots of folks skipped a particular upgrade or two, then how would that effect HW's profit margin, and thus its ability to produce future upgrades? Vicky Collins [EMAIL PROTECTED] ----- Original Message ----- From: "Alex Parks" <[EMAIL PROTECTED]> To: "Rusty Perez" <[EMAIL PROTECTED]>; <[email protected]> Sent: Sunday, September 16, 2007 1:45 PM Subject: re: [Braillenote] locked into an upgrade path I agree with you completely. I don't see why KS 8 requires you to already have KS7.5; unless there is some software thing in KS that requires it, there is no reason the new rom image needs the old one to run. I would have kept 7.2 and not missed a thing in 7.5 except that I already had the SMA and saw no reason to not upgrade, but if I had had to pay for 7.5 to get it I am not sure I would have. As we all know, however, the problem then becomes upgrading past 7.5, which is the point in the first place. HW needs to, in my opinion, reconsider a lot of the practices they employ as far as customer management, PR, and product development go. There is my 2 cents. Have a great day, Alex ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
