Very nice message about HW, Kevin!
Wish there were more compliments than gripes, too.
Terry Powers 

-----Original Message-----
From: Kevin Chao [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, October 09, 2007 12:52 AM
To: Braillenote List
Subject: [Braillenote] Recognizing HumanWare's Efforts

It seems that if there is something  not working properly  or if
something is not out when we expect it, we tend to get frustrated and
sure enough there will be comments on the list regarding the matter at
hand. This was apparent with the release of KeySoft 7.5 and various
other issues that occur with the daily use of this powerful but
simplistic note taker that HumanWare has provided us with, the
BrailleNote. The types of messages that don't tend to get on the list
are the ones that are positive and recognizing HumanWare's efforts. 

I would like to take this time to thank and recognize HumanWare for
listening to their customers and releasing the most stable product
possible. There were users that who couldn't download the bin files for
the upgrade because of a restriction placed by their ISP, HumanWare has
now made it possible by zipping the files. People have waited for the
multi-lingual package for the PK to be made available, that now  is
available. With the first public release of KeySoft 7.5, there were
serious bugs in the system, HumanWare listened and made patches
available. We are still awaiting the release of KeySync for use with
KeySoft 7.5, but it is great to hear that HumanWare is giving us a
status update as well as it is reassuring that they are working on
making it the most stable KeySync to date. 

So in short, thank you HumanWare for listening to your customers and
caring about the quality that we as users receive. 

Kevin 

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