Richard, I believe the person you spoke with was mislead. It is possible for HumanWare to get the parts for the Braille display for the mPower or PK from Tieman or Baum. It make take up to a week to get the parts ordered and so forth, but it is surely possible. I would recommend phoning in again and see if you could get a different answer. It would also be a good idea to make sure that the unit is still under warranty because replacing the display is and can be quite costly.
Kevin -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of richard synnott Sent: Friday, November 02, 2007 7:16 AM To: Tina B.; [email protected] Subject: re: [Braillenote] repairing bn classics? Hi, as I've mentioned on this list before, I have an m-power and was informed that my braille display could not be repaired because humanware could not get the appropriate partts from Tieman. This is particularly annoying for me as i do quite a lot of stuff in welsh and, as you can imagine, the bn does not speak welsh very well at all. Cheers, Richard. > ----- Original Message ----- >From: "Tina B." <[EMAIL PROTECTED] >To: <[email protected] >Date: Thu, 1 Nov 2007 20:00:13 -0700 >Subject: [Braillenote] repairing bn classics? >Hi. My braille display just died today just quit working altogether >regardless of what I tried. I'm wondering though if these older units mine >being from 2003, are still cleaned and repaired when sent in, given new >batteries whatever they do. I am thankful i still have speech, but use >braille daily especially in my work environment speech alone won't cut it >for me so just wondered if anyone would know the answer about the oder units >with the mpowers that are out thatt I'd love to have, but which I know rehab >won't help with but if i could at least get this back up and runnng, i'd be >happy with that for now. thanks and outside of this, this machine's been >awesome! I feel like part of my brain just quit so overall i can't complain >too much just hard reading books with just hspeech oh well, better than >nothing I suppose. >----- Original Message ----- >From: "Kevin Chao" < >[EMAIL PROTECTED] >To: "'peter greco'" < >[EMAIL PROTECTED] >>; "'David Egan'" ><[EMAIL PROTECTED] >>; < >[EMAIL PROTECTED] >>; ><[EMAIL PROTECTED] >>; < >[EMAIL PROTECTED] >>; ><[email protected] >Sent: Wednesday, October 31, 2007 9:29 PM >Subject: RE: [Braillenote] My bn is being inconsistent >> Peter, >> Perhaps the most important thing is to make sure that it is removed when >> it >> isn't in use and to place it on a clean surface. >> Kevin >> -----Original Message----- >> From: >[EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of peter greco >> Sent: Wednesday, October 31, 2007 8:16 PM >> To: David Egan; >[EMAIL PROTECTED] >; >[EMAIL PROTECTED] >; >[EMAIL PROTECTED] >; >[email protected] >> Subject: RE: [Braillenote] My bn is being inconsistent >> Are there some general things to bare in mind to make sure the card lasts >> as >> long as possible? >> Peter. >>> ----- Original Message ----- >>>From: "David Egan" < >[EMAIL PROTECTED] >>>To: "'Ray Campbell'" < >[EMAIL PROTECTED]>,"'debby >> phillips'" < >[EMAIL PROTECTED]>,"'don > bishop'" >> < >[EMAIL PROTECTED] >>, < >[email protected] >>>Date sent: Wed, 31 Oct 2007 09:20:34 -0700 >>>Subject: RE: [Braillenote] My bn is being inconsistent >>>Hello Debby, >>>My guess is your wireless card is starting to go bad. I'm on my >> third >>>card in two years, and it is now beginning to act up. The two >> previous >>>cards demonstrated the same characteristics before finally going >> out >>>completely. I know, it's a little spendy to have to keep >> replacing >>>these cards. With any luck at all it's something simple, and you >> won't >>>have to replace your wireless card. David >>>-----Original Message----- >>>From: >[EMAIL PROTECTED] >>>[mailto:[EMAIL PROTECTED] On Behalf Of Ray >>>Campbell >>>Sent: Wednesday, October 31, 2007 7:39 AM >>>To: debby phillips; don bishop; >[email protected] >>>Subject: RE: [Braillenote] My bn is being inconsistent >>>Hi Debbie and All: >>>We sometimes experience wireless connection problems as well on >> both my >>>wife's Voice Note Mpower with QT keyboard and running Keysoft >> 7.2, and >>>my Braillenote Mpower with BT keyboard running Keysoft 7.2. What >> works >>>for us is to unplug our wireless router for about 30 seconds, >> then plug >>>it back in. This re-sets the router and everything works. >> Debbie, this >>>will help you at home, but I'm not sure why you can't connect >> reliably >>>in other places. >>>Ray Campbell, Help Desk Technician >>>Adaptive Technology Center >>>Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 >>>W. Roosevelt Road Chicago, IL 60608 >>>312-997-3651 (Voice/Relay) or >>>888-825-0080 (voice/Relay) >>>[EMAIL PROTECTED] >>>AIM Screen Name: tclhelp >>>___ >>>Replies to this message will go directly to the sender. >>>If your reply would be useful to the list, please send a copy to the >>>list as well. >>>To leave the BrailleNote list, send a blank message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your preferences, visit >>>http://list.humanware.com/mailman/listinfo/braillenote >>>___ >>>Replies to this message will go directly to the sender. >>>If your reply would be useful to the list, please send a copy to the >>>list as well. >>>To leave the BrailleNote list, send a blank message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your preferences, visit >>>http://list.humanware.com/mailman/listinfo/braillenote >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a copy to the list >> as >> well. >> To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a copy to the >> list as well. >> To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a copy to the >list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
