Hi,
Yes, and FS is now wholly owned by a private equity company in Dubai.
If I were to get rid of my BN, I'd go either to GW Micro or the maker
of the Braille Plus, I think it is. I currently have no plans to do that.
Evelyn
At 03:54 PM 12/6/2007, you wrote:
I've had nothing but problems with Freedom Scientific and I wouldn't
recommend them to anyone!
I'm going to call HW and find out if they say the same thing to
me--that I can't renew my service contract.
If I decide to leave HumanWare, I'll go to GW Micro.
Ever since HW was takenover by Jolliet, or whatever their name is,
customer service has gone downhill.
Terri Amateur Radio call sign KF6CA.
----- Original Message ----- From: "Earlene Hughes" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Wednesday, December 05, 2007 5:22 PM
Subject: [Braillenote] What is happening to Humanware?
Hello all,
I don't often have time to post to this list, and, perhaps this
subject has already been visited here. If so, please accept my appology.
I want to share with you, what I found out from a Humanware
Customer Service representative, just in case others do not know
about a recent policy change which applies to BrailleNote Empower
units that were transplanted with the older braille cells.
Today is the day when my service contract should be renewed for
another year. I called Humanware and was connected to Customer
Service. I confirmed my name, unit's serial number, and address
with the Representative. Then, to my surprise, she said that she
had to put me on hold for a minute. I couldn't imagine why, -- I
knew my credit card would be good, and I had not even given it to
her yet! So, I waited patiently for about 5 minutes until she
returned. What she told me caught me completely by surprise. She
told me that I cannot renew my service contract for the BrailleNote
Empower that I have because under the recently changed policy,
Humanware is no longer making service contracts available to those
customers who have the older braille cells. Then, she proceeded to
tell me that I can get a credit of $2,200 if I want to purchase a
new unit that has the newer braille cells.
I responded that I had updated my brailleNote to a transplanted
unit in 2006, and have always kept my service contract up to date
since my original purchase back in 2003.
To the best of my knowledge, I have not received a letter telling
me that no service contracts for my unit would be issued in the future.
Needless to say, I am very disappointed. This certainly is not the
way good customers should be treated.
What is happening to Humanware? Humanware owes its customers an
explanation. We have invested considerable amounts of money
purchasing and updating our hardware and software.
I have never had my credit card in hand, only to be told that I
could not complete the transaction that I was expecting to be able to make.
The 500 dollars that I would have spent renewing my service
contract, will now be spent on purchasing a new Pacmate. Will I be
making another mistake, I hope not. But in the considerable amount
of time I have been doing business with Freedom Scientific,
formerly Henter Joyce, I have never had a customer experience like
I had this evening. I'm willing to take that chance. Humanware,
you just lost another customer. You can be sure that I will not be
recommending BrailleNote purchases to my clients, or especially, to my friends.
To those of you on this list, thank you for listening.
I have enjoyed reading the many comments that have been posted here.
Best Wishes to all,
-- Earlene Hughes
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