Hello,
Are you telling us this because you actually know it's true, or
are you just guessing. Since you are not a HumanWare employee,
please let them explain the rationale behind this policy change.
Guesses and speculations from list members who aren't speaking
for HumanWare does nothing to relieve our feelings about having
to pay another $2,200.00 to get our devices serviced. Perhaps
HumanWare would do well to contact the company which manufactured
the Tieman Braille cells and stock up on whatever they have left
so that people who don't have $2,200 will still get serviced. As
a matter of interest, are the Braille cells in the newer MPowers
refreshable Braille? If so, why are people having so much trouble
with them?
In regards to the $500.00 cost of a service contract, why not
open a bank account called PDA replacement and deposit that
$500.00 in it until your transplanted BrailleNote stops working.
Then, when your transplant needs a new display, or has crashed
and no longer work, or can no longer be upgraded you'll have a
substantial sum toward the purchase of a new device. And, your
money will earn interest while it languishes in your bank!
Sammie Clay
----- Original Message -----
From: "Brian Lingard" <[EMAIL PROTECTED]
To: <[email protected]
Date sent: Fri, 07 Dec 2007 19:56:34 -0500
Subject: [Braillenote] RE: Transplant Service Agreement Policy
Change
Ottawa Canada
Dear Andy and list:
Probably Humanware offered the transplant option because they had
been advised by Tieman repair parts for the older displays would
be available for the foreseeable future.
Well if Tieman changes their mind on parts availability, then
Humanware and all of us have to live with the consequences.
Rather than direct your displeasure to Humanware, it would be
possibly more productive to direct it to Tieman. If they realize
the serious impact of their decision, perhaps they will
reconsider.
Transplant owners need to realize that with proper care, their
units and Braille displays will probably last for quite a while.
Not every transplant owner purchased a service agreement. Those
who did, will have it honored until its expiry. They can bank
the money they would spend on the renewal of their service
agreement and either apply it toward cleaning and repairs to keep
their unit running, possibly for many years, or toward the cost
of a trade-up.
The transplant units are not going to all automatically
self-destruct the day after the service agreement on them
expires.
So enjoy your transplants for the time being and when it comes
time to replace it, as usual, shop around for the unit that you
think best meets your needs and budget.
And remember that Humanware isn't perfect, but does its best to
deliver quality products. When you buy something, legally the
manufacturer doesn't have to offer you a dime for it as a
trade-in toward a newer model. At least Humanware is offering a
substantial trade-in credit for transplants with Tieman displays.
Brian
Brian K. Lingard
email: [EMAIL PROTECTED]
Skype: ve3yiab2ji15
tel: +1 (613) 247-0665
New York NY Tel +1 (646) 797-2862
FAX +1 (613) 247-9998
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