Hello all, So, when they offered the transplant program to customers who have the older braille cells, did they know at that time, that they would not be offering a service contract to those customers? I am going to investigate why I was asked to extend my service contract last December. Humanware staff does need to address the questions that have been raised on this list. I supported Humanware products, but, you can be sure that I will not do that again unless matters are handled very differently.
-- Earlene -------- Original Message -------- Subject: [Braillenote] Service Contracts From: "Kevin Chao" <[EMAIL PROTECTED]> Date: Mon, December 10, 2007 1:04 pm To: <[email protected]> Hello all, I spoke with someone at HumanWare Tech Support who I think rather highly off and trust what he has to say. Here is his comment from me forwarding him the various messages that have been coming into the list. Only a portion of the message will be copied here as some other things were discussed in the message that does nnot have much relevance to this matter. Hi Kevin Those messages are correct. A braille note who's braille display is older than three years is not eligible for a service contract. Also All transplants are allowed the one year standard warranty. Thanks, Kevin ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
