Hello All: I'm having a problem with Keysync Version 3.0 which I downloaded last Friday, December 28, 2007. I am running a Braillenote Mpower BT32 with Keysoft Version 7.5 Build 28 and a Windows XP SP2 PC with Microsoft Outlook XP (2002). Here is what happens.
I have set up ActiveSync Version 4.5, which I had to get to sync with my new Moto Q Smart Phone to establish a partnership with the Braille Note. I indicated I wanted to sync my contacts. So far, so good. When I connect the BN to my PC via USB, the connection is established. Then, I press "u" from the BN Main Menu to go to the utilities menu, then press "S" to go to the Synchronization menu. After checking that the BN would sync contacts and not sync the planner, I press S from the Synchronize menu to begin synchronization. The BN says and shows, "Syncing Contacts Please Wait." I then get a message on the PC saying that a program is trying to access contacts stored in Outlook, and asking if I want to allow this and for how many minutes. I check the box to allow it and select 2 minutes, then press "Y". What happens next is that the BN shows "Duplicate Contacts," followed by 0%. I then hear on the BN "Fatal Application Error." If I press the space bar on the BN after I hear that, I hear "The application keysoft.exe has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor." I cannot do anything with the BN at this point except press the reset switch with no keys held down to re-start Keysoft. Has anyone else seen this and if so, what can be done to fix it? If HW needs additional information to re-produce this problem so we can squash the bug, I'd be glad to provide what I can. Thanks and happy new year. Ray Campbell, Braillenote Mpower BT User, Illinois USA [EMAIL PROTECTED] Skype name: ray650315 Check out my blog at packerbackerray.livejournal.com No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.13/1205 - Release Date: 12/31/2007 3:32 PM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
