Ray, I've used keysync v3 successfully with windows xp and outlook
2002 using an MPower running ks 7.5 build 28.
Have you tried a 4 5 6 (j k l) reset to see if that helps?
Also, did you reboot the pc after installing keysync 3? I've
experienced fatal errors at times when upgrading keysync if I don't
reboot the pc after the install.
Don
----- Original Message -----
From: "Ray Campbell" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: "'Braillenote List'" <[email protected]>
Sent: Monday, December 31, 2007 2:27 PM
Subject: [Braillenote] Keysync 3.0 Problem
Hello All:
I'm having a problem with Keysync Version 3.0 which I downloaded
last
Friday, December 28, 2007. I am running a Braillenote Mpower BT32
with
Keysoft Version 7.5 Build 28 and a Windows XP SP2 PC with Microsoft
Outlook
XP (2002). Here is what happens.
I have set up ActiveSync Version 4.5, which I had to get to sync
with my new
Moto Q Smart Phone to establish a partnership with the Braille Note.
I
indicated I wanted to sync my contacts. So far, so good.
When I connect the BN to my PC via USB, the connection is
established.
Then, I press "u" from the BN Main Menu to go to the utilities menu,
then
press "S" to go to the Synchronization menu. After checking that
the BN
would sync contacts and not sync the planner, I press S from the
Synchronize
menu to begin synchronization.
The BN says and shows, "Syncing Contacts Please Wait." I then get a
message
on the PC saying that a program is trying to access contacts stored
in
Outlook, and asking if I want to allow this and for how many
minutes. I
check the box to allow it and select 2 minutes, then press "Y".
What happens next is that the BN shows "Duplicate Contacts,"
followed by 0%.
I then hear on the BN "Fatal Application Error." If I press the
space bar
on the BN after I hear that, I hear "The application keysoft.exe has
performed an illegal operation and will be shut down. If the
problem
persists, contact the program vendor." I cannot do anything with
the BN at
this point except press the reset switch with no keys held down to
re-start
Keysoft.
Has anyone else seen this and if so, what can be done to fix it? If
HW
needs additional information to re-produce this problem so we can
squash the
bug, I'd be glad to provide what I can.
Thanks and happy new year.
Ray Campbell, Braillenote Mpower BT User, Illinois USA
[EMAIL PROTECTED]
Skype name: ray650315
Check out my blog at packerbackerray.livejournal.com
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Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.17.13/1205 - Release Date:
12/31/2007
3:32 PM
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