Hi, I see that you are from Australia which is where I am from.
I have been dealing with Anthony in Sydney and I was told that
there was a bad batch of pk's when mine first started having
problems. He had sent about five of them back to Germany a
little while ago and mine was one of them. The only thing with
this bad batch was none of the problems were the same so it was
hard to work out the cause so then it was hard to fix it. But I
got mine over a year ago so I would say that yours wouldn't be
part of that batch.
If you are wondering what is happening with your pk then the best
thing to do is call them and ask. I think Anthony is sick of the
sound of my voice by now and he probably hates seeing my name on
a email because it can only mean bad news. I now hope that the
next time I am talking to Anthony it is to say how happy I am
with my new machine.
Better go.
From Shaz
bn qt MPower and pk user.
----- Original Message -----
From: "Kate Stephens" <[EMAIL PROTECTED]
To: "BrailleNote List" <[email protected]
Date sent: Fri, 30 May 2008 16:02:35 +1000
Subject: RE: [Braillenote] new PK
Hi Sharon And all,
I'm fairly new to this list so I don't know about your problems,
Sharon.
However, I have just purchased a new PK and had it for less than
a week when
I started noticing problems with it.
I sent it back to HumanWare last week, but haven't heard what
they're going
to do for me.
Is it common for people to have problems with the PK in a very
short space
of time?
Kate
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Sharon S on BN
Sent: Saturday, 31 May 2008 12:54 AM
To: Braillenote
Subject: [Braillenote] I have my new PK
Hi, for all those who have been following my problems with my pk
for the
last six months or so I thought I would give you an update.
I got my pk back last week after it had been serviced in germany
at no cost
to me. Then on Wednesday night the flash drive died again. So
on Thursday
I rang Humanware and they agreed to replace my machine with a new
one, I was
lucky that they had one there so they sent it straight away and I
got it
just a little while ago. It feels a bit different to my old
machine, the
buttons are different but I haven't actually compared them
because I noticed
the change after we had already packed up the old one ready to
send back to
Humanware for the last time.
So I am hoping this pk lasts allot longer then the last one
before it needs
to visit Humanware for any repairs.
Now a quick question, what is the latest build for the pk? I did
just
download and upgrade my old machine before it died but I didn't
take any
notice of the build number. This pk has build 20 so I am
wondering if I
need to upgrade it? If I do can I just use the files I downloaded
for my
other machine without using the product key of course? I saved
the files on
my Pc so I can easily access them again.
Thanks for all your support over the last months and for any help
you can
offer.
From Shaz.
bn qt MPower and pk user.
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