Hi Alice: Thank you for the feedback. I'll be sure it reaches the appropriate people.
Sarai Bucciarelli Humanware Technical Support www.humanware.com -----Original Message----- From: alice dampman [mailto:[EMAIL PROTECTED] Sent: Thursday, July 17, 2008 11:04 AM To: Sarai Bucciarelli; Tina B.; Braillenote List Subject: Re: [Braillenote] warranties for the bn Well, I am sure I am not alone in thinking that for Humanware to offer loaner units would be a good idea and huge help to those of us who rely on our Braille Notes every single day. Yes, it would be a logistical challenge. Yes, there would be problems. But it would really put the "service" back into "customer service" IMO. I'm sure Humanware would want to charge a rental fee, so it would be an income source for them, too. Of course, we hope that that rental fee would be relatively small... Something for Humanware to think about if they really want to serve their custommers. Alice [EMAIL PROTECTED] ----- Original Message ----- From: "Sarai Bucciarelli" <[EMAIL PROTECTED]> To: "Tina B." <[EMAIL PROTECTED]>; "Braillenote List" <[email protected]> Sent: Thursday, July 17, 2008 10:54 AM Subject: RE: [Braillenote] warranties for the bn Hello Tina: You can purchase a service contract for the Braillenote; however this does not include a loaner. Humanware does not provide loaner units. For more information on warranty coverage, contact customer service at 800-722-3393 option 3. Sarai Bucciarelli Humanware Technical Support www.humanware.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tina B. Sent: Thursday, July 17, 2008 9:39 AM To: Braillenote List Subject: [Braillenote] warranties for the bn Hi. Does anyone know if you can get a warranty for the bn once the first year is up and if so, would that include a loaner unit if yours had to go away for repair at some point? ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.0/1555 - Release Date: 7/16/2008 6:43 AM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
