You are definitely not alone in this line of thinking Alice. I think this
is a very worthwhile idea for Humanware to pursue.
Nikki B.
----- Original Message -----
From: "alice dampman" <[EMAIL PROTECTED]
To: "Sarai Bucciarelli" <[EMAIL PROTECTED]>,"Tina
B." <[EMAIL PROTECTED]>,"Braillenote List"
<[email protected]
Date sent: Thu, 17 Jul 2008 12:03:46 -0400
Subject: Re: [Braillenote] warranties for the bn
Well, I am sure I am not alone in thinking that for Humanware to
offer
loaner units would be a good idea and huge help to those of us
who rely on
our Braille Notes every single day. Yes, it would be a logistical
challenge.
Yes, there would be problems. But it would really put the
"service" back
into "customer service" IMO. I'm sure Humanware would want to
charge a
rental fee, so it would be an income source for them, too. Of
course, we
hope that that rental fee would be relatively small...
Something for Humanware to think about if they really want to
serve their
custommers.
Alice
[EMAIL PROTECTED]
----- Original Message -----
From: "Sarai Bucciarelli" <[EMAIL PROTECTED]
To: "Tina B." <[EMAIL PROTECTED]>; "Braillenote List"
<[email protected]
Sent: Thursday, July 17, 2008 10:54 AM
Subject: RE: [Braillenote] warranties for the bn
Hello Tina:
You can purchase a service contract for the Braillenote; however
this
does not include a loaner. Humanware does not provide loaner
units. For
more information on warranty coverage, contact customer service
at
800-722-3393 option 3.
Sarai Bucciarelli
Humanware Technical Support
www.humanware.com
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tina
B.
Sent: Thursday, July 17, 2008 9:39 AM
To: Braillenote List
Subject: [Braillenote] warranties for the bn
Hi. Does anyone know if you can get a warranty for the bn once
the first
year is up and if so, would that include a loaner unit if yours
had to
go away for repair at some point?
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