I tend to agree. My wife recently, (yesterday), called in with a few
problems that led to us sending the unit in. The techs attitude was rude,
and condescending. She was also told that she could not get an estimate for
what the tech said needed to be done. We are pretty sure that one of these
is a battery replacement.
To me, this answer is false. They have an idea what such repairs will run,
and can if they wish give a ballpark figure of what it might cost. She was
also told that it will be ten to fourteen days before it can even be looked
at. The tech also treated her like she was totally responsible for
"breaking" the unit. It could not be the product just not performing like
it should. And if there is that much of a backlogue, then there is either a
lack of enough people handling repairs, or the units must be of such quality
that working is an option, not the norm.
I don't know about those at humanware, but we use our notes constantly.
They offer no loners, and their attitude about you being without the unit
really sucks. If this was normal technology, we would have already have
taken our business elsewhere. Instead, we pay several times the actual
value of this stuff, and I for one think it is time the providers grow up
and start treating their customers like they themselves would like to be
treated.
Loren Wakefield
"The best way to predict your Future is to create it." Dr. Forress C.
Shaklee
www.ultimatehealthwithtlc.com
319-433-0145 866-433-3969
----- Original Message -----
From: "don bishop" <[EMAIL PROTECTED]>
To: "braillenote" <[email protected]>
Sent: Tuesday, August 19, 2008 1:16 PM
Subject: [Braillenote] price of bn qt battery replacement
Hi all,
Has anyone had to replace a battery on a braillenote qt32 recently?
If so, what is the approximate cost?
I realize the best answer to this question is directly from
Humanware, but their telephone system is really nearly impossible
and extremely irritating to use these days.
I haven't had to interface directly with them for some time and am
really quite shocked and disappointed at the state of things.
I called humanware and customer service to find out the price for
battery replacement. I was told they didn't have that information
even though I said I was looking for an estimate, not an exact
quote. They transferred me to tech support.
While you are on hold, you are bombarded by a constant and
repeating ad for their equipment. In most situations you do get
these adds, but they are not continuous and only appear every few
minutes or so. But, at humanware it is a constant babble and
really becomes hard on the nerves in a short time. When you're
already frustrated by the inability to obtain some simple
information, the constant babble progresses from a major annoyance
to a serious irritation.
The phone interface used to be relatively warm and fuzzy, but it
sure isn't now.
Sorry for the significant rant, but I really would like to find out
approximately how much a battery replacement will cost before
sending in the unit.
That seems like a rather simple request to me.
Thanks for reading,
Don
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