Hi list,
I just got a new MPower two months ago and it's been acting
odd. Sometimes when I reset it after it freezes, it will say, "serial
number required. Please contact your distributor," and then make a strane
noise. A 1-2-3 reset has seemed to fix it, but it's happened twice since I
got the unit.
Now it's not even starting. I haven't used it since last
Monday, so I plugged it in Saturday afternoon to juice it up for this week.
It didn't register the adapter, nor did it respond to any of the three
resets. I've had it plugged in for almost two days with no response. I'm
not sure if it's something wrong with the adapter or the MPower's battery,
but I've had it only two months and I don't know why either would be acting
up. I haven't tried a service reset yet because I can't get in touch with
tech support until tomorrow. I need to use the unit tonight, so if anyone
has dealt with this and has any suggestions on anything else to do, please
let me know. I had a classic model before and it never had this problem.
My other question has to do with transferring rich text
files from my computer to the BrailleNote. I'll create a rich text document
in Microsoft Word and put it on the BrailleNote, but when I try to open it
in KeyWord, all that comes up in the file is a special character and a
dashed line. Is there any way that I can ensure that all the text in my
documents transfers properly? Plain text is the only format that always
works without a hitch, but I prefer rich text and Microsoft Word files.
I'd really appreciate any feedback you might have.
Thanks,
Jessie
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