I would try one of two things: 1. Try charging it for more than 4 hours. 2. Phoning HumanWare Tech Support to diagnose the problem.
Kevin > -----Original Message----- > From: blake [mailto:[email protected]] > Sent: Tuesday, February 17, 2009 6:59 PM > To: Kevin Chao; [email protected]; [email protected] > Subject: RE: [Braillenote] A couple of questions > > Hi. When we charge his bn, it just sitts there looking sadly at > us, it doesn's actually charge. When I ask it to display battery > status, it says, No battery information is currently available. > This may be due to a very low battery level. Please leave the > charger connected to correct this. Ok, fine. We do that for an > hour and a half, and no change. It also just dies whenever the > charger is disconnected. It tells me that the battery gaige is > inaccurate by 100%. I will calibrate it later, unless you have > any further suggestions? Cheers, Blake. > > > ----- Original Message ----- > >From: Kevin Chao <[email protected] > >To: "'blake'" > <[email protected]>,<[email protected] > >Date sent: Tue, 17 Feb 2009 19:02:06 -0800 > >Subject: RE: [Braillenote] A couple of questions > > >Blake, see answers below. > >>Firstly, are bn's usually > >> charged when they arrive at their destination? > >[Kevin Chao] There are times when a BrailleNote arrives and > contains a > >partial charge. However, I would not depend on this being the > case. > >> 2. Would it be wise to calibrate the battery gaige before use? > >[Kevin Chao] The batteries are normally calibrated before being > shipped. A > >calibration isn't really required unless there is an issue with > the > >BrailleNote holding a charge, inaccurate gauge reading or every > month or > >three months depending on useage. > >> 3. If an upgrade is necessary, how does this student inrole for > a sma? > >Does it > >> come automatically with the braillenote? > >[Kevin Chao] I read somewhere that KeySoft 8.0 will automatically > be > >included for those who purchase a BraileNote after January 2009. > So, there > >are no concerns for the next year or so. As far as obtaining an > SMA for the > >future. It would be best to contact HumanWare Customer Service. > >> 5. Is there anything else he or I needs to know in order to set > up his bn > >> really well? > >[Kevin Chao] I say go for it and come back to the list if you > need help. > >> 6. With the scanner from Humanware that pluggs into your bn, > and you can > >transfer files from bn to scanner, does > >> either device need to be registered with the other in some way? > >[Kevin Chao] No, the information is transferred the same way as > information > >is transferred from PC to PC, PC to BrailleNote or BrailleNote to > >BrailleNote. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
