Brian and others,
The lack of warranty coverage for units older than four years
seems to be based on more than just the braille display issue. I
have a four plus year old Voice Note that is also past warranty
coverage. When my HMA ran out last June, I was not offered an
extension either. I do not know if this policy is only for the
note takers or also includes products like the ScannaR and
Trekker Breeze, etc.
Richard Ehrler
----- Original Message -----
From: "Brian Lingard" <[email protected]
To: <[email protected]
Date sent: Mon, 21 Sep 2009 02:40:38 -0400
Subject: RE: [Braillenote] service contract
Ottawa Canada
Dear Mike and List:
You mentioned in your message that your Mpower has a transplanted
display from your former BN Classic. If you have the older style
Tieman display with the rubbery cursor routing buttons, probably
the maintenance contract cannot be renewed because of the Tieman
display. This is because Humanware presently has a very limited
supply of spare parts for these displays and thus cannot
guarantee they can repair a malfunctioning Tieman display.
Will you have to pay a lot of money if your unit breaks?
Perhaps, but it all depends upon what is broken and the cost of
repair parts and labor to repair it.
HumanWare sent out an explanation message about the Tieman
displays and service contracts several months ago when there was
a lot of list traffic regarding this matter.
Brian
Brian K. Lingard
E-mail: [email protected]
Tel: +1 (613) 247-0665
Mobile: +1 (613) 725-6602
New York, NY Tel: +1 (646) 797-2862
FAX: +1 (613) 247-9998
Skype: ve3yiab2ji15
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