Hmmm, changing the name and then changing it back sounded like a good idea,
and I was ready to try it; but if you've gotten errors, the last thing I
need is an Apex crash! Humanware would probably say it was my fault for
messing with the file, and I fear they'd be right.
Peggy
http://kernsac.livejournal.com
http://facebook.com/kernsac
----- Original Message -----
From: "Amanda Chokov" <[email protected]>
To: "Andy" <[email protected]>
Cc: "Peggy Kern" <[email protected]>; "Braillenote"
<[email protected]>
Sent: Monday, January 25, 2010 6:42 PM
Subject: Re: [Braillenote] Very Angry at Humanware's change in the way
upgrades are provided
Hi,
I have found that sometimes changing file extensions works, but
it's usually for simple things like documents or sound files. In my
experience, changing the extensions on application files of any kind
have resulted in one of two annoying consequences. Either my computer
will declare the file as being a virus or corrupt, or, when time comes
to running the file, I get an error. I don't know how many others have
seen such a thing happen, or if my computer just has some kind of
vendetta against me! But anyway, good luck with all of this, and I do
hope Humanware will take the concerns of its customers a little more
seriously.
Best regards,
Amanda
On 1/25/10, Andy <[email protected]> wrote:
I wonder if this would work. In the file name box when you download
the file, what if you change the file extension to .zip?
Then when its downloaded just rename it to .bin or whatever the upgrade
extension was before you changed it?
Wonder if that might work. Give it a try, at least.
Peggy Kern wrote:
Hi, all. I'm really angry at the moment at what appears to be a
change in the way Humanware provides upgrades for BrailleNotes, or
maybe it's just a change in the way they provide them for the Apex.
I don't know how many old-timers we have on the list. When Humanware
first created the downloadable upgrades for its BrailleNote products,
there were a couple of us who couldn't download them in the format on
the website. We tried everything: turning off firewalls, changing
settings, having people try to send them to us via Sendspace, you name
it, but no go. Humanware responded to this by putting up a .zip
version of that upgrade, and of all future upgrades, which made us
able to keep our products up-to-date.
Recently we had an upgrade to the Apex, and surprise! there was no
.zip file. I thought at first this might have been an oversight, but
just received word tonight from a Humanware person that, from what
they're hearing, there won't be a .zip copy put up on the web. This
person is going to see what can be done to get me a .zip copy of the
file, which will be wonderful. But what about future upgrades? If,
for whatever reason, my Internet provider or whatever it is won't let
these types of files come through, does that mean I won't be able to
upgrade my Apex? .zip files are a common file type, so I don't
understand why it should be so difficult to provide .zip versions of
upgrades like they used to with the mPower.
I'm not new to downloading files from the net or upgrading software.
I've upgraded Sendero products and GPS maps (which have been .zip
files), as well as many other programs. The only files I've ever had
problems downloading are the upgrades for the BrailleNote that aren't
in .zip format.
The Humanware employee I communicated with told me that if several
people were having this problem, they might be able to get this
changed. So I wonder two things.: Why does it have to be several
people who have this problem before it will be changed? How hard is
it to zip up a file and put it up? Humanware did it in the past when
there were just two of us who couldn't get the upgrades. How many
people will have to have this problem in order to get the alternative
format?
But since they're wondering if there are other people with this
problem, the other thing I'm wondering is --- are there? I don't know
if the other lady who had problems with upgrades is still on the
list. It seems to me I remember someone just recently having a
problem downloading the Apex upgrade. Whoever you are, did you
eventually get it downloaded?
Any suggestions or input anyone has will be greatly appreciated. And
if anyone has thoughts on things that may make the upgrade
downloadable by my system, I'd love to hear them, though most likely
I've already done them, as it's been this way for years.
In the meantime, I'll hope that Humanware reconsiders its no-.zip
policy, and that it demonstrates the kind of concern for its customers
that it used to show, which made several of us long-time customers.
Peggy <trying to calm down>
http://kernsac.livejournal.com
http://facebook.com/kernsac
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--
Amanda Christine Chokov
__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4805 (20100125) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 4805 (20100125) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
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To view the list archives or change your preferences, visit
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