People who are disgruntled with how Humanware does business should talk to local dealers. Sometimes you may find that a dealer has more flexible options to help you with your product, which may include how you get updates and upgrades. I had pretty much made up my mind to go with a Braille Sense Plus, but after talking to someone from ITG in Northern Virginia I am back to weighing the pros and cons of both products.
Joe Orozco "A man who wants to lead the orchestra must turn his back on the crowd."--Max Lucado -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Terri Pannett Sent: Tuesday, January 26, 2010 2:05 PM To: Peggy Kern; Braillenote Subject: Re: [Braillenote] Very Angry at Humanware's change in the wayupgradesare provided It seems to me upgrades to programs are usually in .exe files or .zip files. The first type of file is a self-extracting file and the second is a file you open using a zip/unzip utility. The programs are usually too big to download them uncompressed. I have always like the BrailleNote line of products, but I won't buy anything from HumanWare until they start treating their customers with respect. I've been a customer since 1995 and I'm extremely disappointed in HumanWare. That's why I have bought and use a competing notetaker. Many people who used to own BrailleNotes and who used to be active on this list bought and use the competition's notetakers. I've invested a lot of money in HumanWare products and I know that many of you have, too. I know many people can't aford to switch. But, because of HumanWare's lack of interest in its customers and the poor quality products and service I received, I bit the bullet, paid through the nose, and switched to the competition. Terri Amateur Radio call sign KF6CA. ----- Original Message ----- From: "Peggy Kern" <[email protected]> To: "Braillenote" <[email protected]> Sent: Monday, January 25, 2010 6:23 PM Subject: [Braillenote] Very Angry at Humanware's change in the way upgradesare provided > Hi, all. I'm really angry at the moment at what appears to be a change in > the way Humanware provides upgrades for BrailleNotes, or maybe it's just a > change in the way they provide them for the Apex. > > I don't know how many old-timers we have on the list. When Humanware > first created the downloadable upgrades for its BrailleNote products, > there were a couple of us who couldn't download them in the format on the > website. We tried everything: turning off firewalls, changing settings, > having people try to send them to us via Sendspace, you name it, but no > go. Humanware responded to this by putting up a .zip version of that > upgrade, and of all future upgrades, which made us able to keep our > products up-to-date. > > Recently we had an upgrade to the Apex, and surprise! there was no .zip > file. I thought at first this might have been an oversight, but just > received word tonight from a Humanware person that, from what they're > hearing, there won't be a .zip copy put up on the web. This person is > going to see what can be done to get me a .zip copy of the file, which > will be wonderful. But what about future upgrades? If, for whatever > reason, my Internet provider or whatever it is won't let these types of > files come through, does that mean I won't be able to upgrade my Apex? > .zip files are a common file type, so I don't understand why it should be > so difficult to provide .zip versions of upgrades like they used to with > the mPower. > > I'm not new to downloading files from the net or upgrading software. I've > upgraded Sendero products and GPS maps (which have been .zip files), as > well as many other programs. The only files I've ever had problems > downloading are the upgrades for the BrailleNote that aren't in .zip > format. > > The Humanware employee I communicated with told me that if several people > were having this problem, they might be able to get this changed. So I > wonder two things.: Why does it have to be several people who have this > problem before it will be changed? How hard is it to zip up a file and > put it up? Humanware did it in the past when there were just two of us > who couldn't get the upgrades. How many people will have to have this > problem in order to get the alternative format? > > But since they're wondering if there are other people with this problem, > the other thing I'm wondering is --- are there? I don't know if the other > lady who had problems with upgrades is still on the list. It seems to me > I remember someone just recently having a problem downloading the Apex > upgrade. Whoever you are, did you eventually get it downloaded? > > Any suggestions or input anyone has will be greatly appreciated. And if > anyone has thoughts on things that may make the upgrade downloadable by my > system, I'd love to hear them, though most likely I've already done them, > as it's been this way for years. > > In the meantime, I'll hope that Humanware reconsiders its no-.zip policy, > and that it demonstrates the kind of concern for its customers that it > used to show, which made several of us long-time customers. > > Peggy <trying to calm down> > http://kernsac.livejournal.com > > http://facebook.com/kernsac > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 4805 (20100125) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 4805 (20100125) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote __________ Information from ESET NOD32 Antivirus, version of virus signature database 4807 (20100126) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4807 (20100126) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
