Dear Peggy,
I've NOT been able to down load the file and lord knows I have
tried.
I'm not a PC user nor do I have access to a PC so I seem to be
stuck.
I called tech support and they assured me that the upgrade
could be down loaded using my less than a month old Apex.
After that failed "several times!" I called tech support again
but they could not help me either.
I feel abused, neglected and used by Humanware!!! I jumped at
the opportunity to buy an APEX the moment I received the notice,
never did I think that after receiving my hard earned cash,
Humanware would give me the cold shoulder.
I've been so frustrated and I'm considering changing products.
Yes, the APEX does meet my needs, but if I can't get upgrades,
how useful will this APEX be for me?
I don't feel it's fair that a company who's in the specialized
equipment field should make us, the end user jump through hoops
to get the upgrades we need to make our machines run better.
I'm disappointed and will not be promoting the APEX to my
students here in the US, my colleagues over seas and I've already
directed a school in Mexico else where.
Frank M. Hernandez.
Tucson Arizona.
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "Braillenote" <[email protected]
Date sent: Mon, 25 Jan 2010 18:23:05 -0800
Subject: [Braillenote] Very Angry at Humanware's change in the
way upgradesare provided
Hi, all. I'm really angry at the moment at what appears to be a
change in
the way Humanware provides upgrades for BrailleNotes, or maybe
it's just a
change in the way they provide them for the Apex.
I don't know how many old-timers we have on the list. When
Humanware first
created the downloadable upgrades for its BrailleNote products,
there were a
couple of us who couldn't download them in the format on the
website. We
tried everything: turning off firewalls, changing settings,
having people
try to send them to us via Sendspace, you name it, but no go.
Humanware
responded to this by putting up a .zip version of that upgrade,
and of all
future upgrades, which made us able to keep our products
up-to-date.
Recently we had an upgrade to the Apex, and surprise! there was
no .zip
file. I thought at first this might have been an oversight, but
just
received word tonight from a Humanware person that, from what
they're
hearing, there won't be a .zip copy put up on the web. This
person is going
to see what can be done to get me a .zip copy of the file, which
will be
wonderful. But what about future upgrades? If, for whatever
reason, my
Internet provider or whatever it is won't let these types of
files come
through, does that mean I won't be able to upgrade my Apex? .zip
files are
a common file type, so I don't understand why it should be so
difficult to
provide .zip versions of upgrades like they used to with the
mPower.
I'm not new to downloading files from the net or upgrading
software. I've
upgraded Sendero products and GPS maps (which have been .zip
files), as well
as many other programs. The only files I've ever had problems
downloading
are the upgrades for the BrailleNote that aren't in .zip format.
The Humanware employee I communicated with told me that if
several people
were having this problem, they might be able to get this changed.
So I
wonder two things.: Why does it have to be several people who
have this
problem before it will be changed? How hard is it to zip up a
file and put
it up? Humanware did it in the past when there were just two of
us who
couldn't get the upgrades. How many people will have to have
this problem
in order to get the alternative format?
But since they're wondering if there are other people with this
problem, the
other thing I'm wondering is --- are there? I don't know if the
other lady
who had problems with upgrades is still on the list. It seems to
me I
remember someone just recently having a problem downloading the
Apex
upgrade. Whoever you are, did you eventually get it downloaded?
Any suggestions or input anyone has will be greatly appreciated.
And if
anyone has thoughts on things that may make the upgrade
downloadable by my
system, I'd love to hear them, though most likely I've already
done them, as
it's been this way for years.
In the meantime, I'll hope that Humanware reconsiders its no-.zip
policy,
and that it demonstrates the kind of concern for its customers
that it used
to show, which made several of us long-time customers.
Peggy <trying to calm down
http://kernsac.livejournal.com
http://facebook.com/kernsac
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