Last week during a hearing when I was representing someone, my Apex
froze twice. The only remedy was to reset, and in the process
significant pieces of my hearing notes were lost. Dealing with this
issue was also quite distracting at a time when I needed to be fully
concentrated on the testimony being given. After the second reset
the unit functioned okay through the rest of the hearing; but I
cannot now consider my Apex as a reliable machine for use in prime time.
I called tech support and was told that they had received only two or
three reports of the Apex freezing. This surprised me, as I had seen
more reports than that on this list. They asked me to look for
patterns, such as the program I'm in, certain keystrokes, and dso on,
which seem to bring on a freeze. They said the more patterns they
know about, the better their chances of identifying the problem. I
understand this approach, but because they sold me the unit for full
price, I did not expect to have to be a beta tester for the software.
If you find your Apex freezing, try to remember what you were doing
with the unit just before the freeze, then send or call in a report
to tech support. If they don't hear about the problem, they will
think that no problem exists.
I was also advised to save the file frequently while working. (For
me, the freezes occur when I'm writing in the word processor or
sometimes when I haven't written anything in the file for a couple of
minutes but then find that the cursor won't move.)
My unit: Apex bt 32 running ks 9.1build 1031;
At time of last freeze, wireless was off; sd card inserted, but the
file in which I was writing was on the flash disk; after reset,
battery reportedly at about 70%; approx. 6.88gb free on the flash
disk; nothing running in the media center, and no recent, rapid task switching.
At freeze-up, unit does not respond to any keyboard, cursor,
thumb-key or combination commands, including space with E and space
with H. Reset brings back either the main menu (after rebooting) or
a string of zeros and colons which will sometimes allow entry of
space with E to get back to the main menu.
After reset, the file in which I was working contains none of the
information entered since the last save.
All thoughts about Apex freezes and how to prevent them are welcome.
Steve
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