I have found, sometimes, that it is not frozen when it does this. Just wait a minute or so, and/or press all nine keys on the keyboard and release them at once. Admitedly, I have not seen this since 9.0, but it may be what is going on. In short, just give it a minute to recover before resetting. Also, just FYI, saving a file is simply exiting the file and re-opening it. The space-s keystroke will save as well, but I think it takes longer since there are more prompts.
On 4/25/11, Steve Speicher <[email protected]> wrote: > Last week during a hearing when I was representing someone, my Apex > froze twice. The only remedy was to reset, and in the process > significant pieces of my hearing notes were lost. Dealing with this > issue was also quite distracting at a time when I needed to be fully > concentrated on the testimony being given. After the second reset > the unit functioned okay through the rest of the hearing; but I > cannot now consider my Apex as a reliable machine for use in prime time. > > I called tech support and was told that they had received only two or > three reports of the Apex freezing. This surprised me, as I had seen > more reports than that on this list. They asked me to look for > patterns, such as the program I'm in, certain keystrokes, and dso on, > which seem to bring on a freeze. They said the more patterns they > know about, the better their chances of identifying the problem. I > understand this approach, but because they sold me the unit for full > price, I did not expect to have to be a beta tester for the software. > > If you find your Apex freezing, try to remember what you were doing > with the unit just before the freeze, then send or call in a report > to tech support. If they don't hear about the problem, they will > think that no problem exists. > > I was also advised to save the file frequently while working. (For > me, the freezes occur when I'm writing in the word processor or > sometimes when I haven't written anything in the file for a couple of > minutes but then find that the cursor won't move.) > > My unit: Apex bt 32 running ks 9.1build 1031; > > At time of last freeze, wireless was off; sd card inserted, but the > file in which I was writing was on the flash disk; after reset, > battery reportedly at about 70%; approx. 6.88gb free on the flash > disk; nothing running in the media center, and no recent, rapid task > switching. > > At freeze-up, unit does not respond to any keyboard, cursor, > thumb-key or combination commands, including space with E and space > with H. Reset brings back either the main menu (after rebooting) or > a string of zeros and colons which will sometimes allow entry of > space with E to get back to the main menu. > After reset, the file in which I was working contains none of the > information entered since the last save. > > All thoughts about Apex freezes and how to prevent them are welcome. > > Steve > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > -- Have a great day, Alex (msg sent from GMail website) [email protected]; http://www.facebook.com/mehgcap ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
