Hi, On my case, I sent my previous mPower for battery replacement. Other than that, no problem with it. HOwever, with my Apex, I find that I send my unit once a year (for general cleaning and fixing braille display issues). As for the unit in question, I'm thinking that HW should have tested the units more thoroughly before sending the unit back, otherwise this kind of board issue might have not popped up. My guess is that either the actual CF pins are not working, or the card reader is not connected to the board - perhaps incorrect connection or not receiving power from the circuitry. For Chris: Please tell Katie: I bet it's the hardware issue again - either the actual CF pins are broken, or there might be something went wrong with internal connection. I heard similar cases like this before, so don't worry. Also, if you want to, ask Katie to join this list (or I'll send her a persona invite) to see what others think of this problem. Cheers, Joseph
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alex Hall Sent: Saturday, July 16, 2011 2:05 PM To: Chris Nusbaum Cc: BrailleNote list Subject: Re: [Braillenote] [nabs-l] frustration with Humanware-- Any suggestions? Well, when I first got my mPower, the spacebar got stuck and made the unit almost unuseable after a few months. To make a long story short, it got sent in four times, with the fourth time being a full keyboard replacement. After all that, the spacebar was still tilted and in danger of getting stuck (yes, even after a new keyboard). My flash disk also got corrupted, so they said they replaced it, and it got corrupted again. That taught me to stop using keymail, and I have so far had no problems with my apex after about a year and a half... Knock on wood! On 7/16/11, Chris Nusbaum <[email protected]> wrote: > Could anybody help Katie with HW? Her email follows my signature. > > Chris > > "A loss of sight, never a loss of vision!" (Camp Abilities motto) > > The I C.A.N. Foundation helps visually impaired youth in > Maryland have the ability to confidently say "I can!" How? Click > on this link to learn more and to contribute: > www.icanfoundation.info or like us on Facebook at I C.A.N. > Foundation. > > > > Sent from my BrailleNote > > ---- Original Message ------ > From: Katie Wang <[email protected] > Subject: [nabs-l] frustration with Humanware-- Any suggestions? > Date sent: Fri, 15 Jul 2011 17:34:20 -0400 > > Hello, all, > Sorry that this sounds like an off-topic rant, but I'm having > some > major issues with Humanware and wonder if any of you has had > similar > experiences or any advice to offer. I sent my Braille Note PK in > for a > routine battery replacement toward the beginning of June-- the > unit > was in perfect working order otherwise-- but when I got it back > about > two weeks ago the unit wouldn't even turn on. I sent it back for > a > re-service right away, and they ended up having to replace the > main > board of the unit (for some reason that no one could explain to > me, it > was broken during the first, supposedly routine repair). I just > got > the unit back today, and guess what... the compact flash card > slot > isn't working! I spoke firmly with both the technical support and > customer service representatives there to express my displeasure, > and > they have instructed me to send the unit back in again, as no one > seems to have any idea about what may have caused the problem. > Of > course, all the re-servicing has been free of charge, but I > personally > find the situation ridiculous; I have been pretty satisfied with > Humanware up until now after being a BN user for the past 6-7 > years, > so this is a huge disappointment. Has anyone had similar > problems with > either Humanware or any other assistive technology vendors? Did > you do > anything to address the issue other than to follow up with > repeated > phone calls? > Thanks for reading and putting up with the rambling complaint! > Katie > > _______________________________________________ > nabs-l mailing list > [email protected] > http://www.nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org > To unsubscribe, change your list options or get your account info > for nabs-l: > http://www.nfbnet.org/mailman/options/nabs-l_nfbnet.org/dotkid.nu > sbaum%40gmail.com > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > -- Have a great day, Alex (msg sent from GMail website) [email protected]; http://www.facebook.com/mehgcap ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
