Hi, I am now a happy PK and Apex user. However when I first got my PK in the first twelve months it spent more time with humanware then it did with me. I can't rember the exact details but it was one thing after another, I remember the flash disk went regularly. Anyway they tried fixing my unit a number of times with no luck in the end they sent me a new one and I still had problems with that but in the end I got a working PK and I have had hardly any problems with it since. The only problems I have had was when I was using it as my sole machine for checking emails, the flash drive would get full and then it would come up with the message about the flash drive but I have the utility on my PC that humanware gave me to fix this problem and it doesn't take long and it is back up and running however all the information I had was gone. I just learnt to backup my planner and connection details and never save documents to the flash drive and I didn't lose anything important since I never deleted emails off the surver unless I trash them.
Now I am a happy PK and Apex user and the Apex can nearly handle my email. I say nearly because I have been a bit slack sorting out emails lately so I have managed to fill up my email database to the point that it won't let me move emails around but I have just deleted some attachments from the attachment folder and it has been alright again. I am currently checking emails on my laptop so I can get rid of some messages so then I can go back to using the Apex again. Well that's enough from me for now better go to bed. >From Shaz. BN QT Apex and PK user. ----- Original Message ----- From: "Joseph Lee" <[email protected]> To: "'Alex Hall'" <[email protected]>; "'Chris Nusbaum'" <[email protected]> Cc: "'BrailleNote list'" <[email protected]> Sent: Sunday, July 17, 2011 8:49 AM Subject: RE: [Braillenote] [nabs-l] frustration with Humanware--Any suggestions? | Hi, | On my case, I sent my previous mPower for battery replacement. Other than | that, no problem with it. HOwever, with my Apex, I find that I send my unit | once a year (for general cleaning and fixing braille display issues). | As for the unit in question, I'm thinking that HW should have tested the | units more thoroughly before sending the unit back, otherwise this kind of | board issue might have not popped up. My guess is that either the actual CF | pins are not working, or the card reader is not connected to the board - | perhaps incorrect connection or not receiving power from the circuitry. | For Chris: Please tell Katie: | I bet it's the hardware issue again - either the actual CF pins are broken, | or there might be something went wrong with internal connection. I heard | similar cases like this before, so don't worry. Also, if you want to, ask | Katie to join this list (or I'll send her a persona invite) to see what | others think of this problem. | Cheers, | Joseph | | -----Original Message----- | From: [email protected] | [mailto:[email protected]] On Behalf Of Alex Hall | Sent: Saturday, July 16, 2011 2:05 PM | To: Chris Nusbaum | Cc: BrailleNote list | Subject: Re: [Braillenote] [nabs-l] frustration with Humanware-- Any | suggestions? | | Well, when I first got my mPower, the spacebar got stuck and made the | unit almost unuseable after a few months. To make a long story short, | it got sent in four times, with the fourth time being a full keyboard | replacement. After all that, the spacebar was still tilted and in | danger of getting stuck (yes, even after a new keyboard). My flash | disk also got corrupted, so they said they replaced it, and it got | corrupted again. That taught me to stop using keymail, and I have so | far had no problems with my apex after about a year and a half... | Knock on wood! | | On 7/16/11, Chris Nusbaum <[email protected]> wrote: | > Could anybody help Katie with HW? Her email follows my signature. | > | > Chris | > | > "A loss of sight, never a loss of vision!" (Camp Abilities motto) | > | > The I C.A.N. Foundation helps visually impaired youth in | > Maryland have the ability to confidently say "I can!" How? Click | > on this link to learn more and to contribute: | > www.icanfoundation.info or like us on Facebook at I C.A.N. | > Foundation. | > | > | > | > Sent from my BrailleNote | > | > ---- Original Message ------ | > From: Katie Wang <[email protected] | > Subject: [nabs-l] frustration with Humanware-- Any suggestions? | > Date sent: Fri, 15 Jul 2011 17:34:20 -0400 | > | > Hello, all, | > Sorry that this sounds like an off-topic rant, but I'm having | > some | > major issues with Humanware and wonder if any of you has had | > similar | > experiences or any advice to offer. I sent my Braille Note PK in | > for a | > routine battery replacement toward the beginning of June-- the | > unit | > was in perfect working order otherwise-- but when I got it back | > about | > two weeks ago the unit wouldn't even turn on. I sent it back for | > a | > re-service right away, and they ended up having to replace the | > main | > board of the unit (for some reason that no one could explain to | > me, it | > was broken during the first, supposedly routine repair). I just | > got | > the unit back today, and guess what... the compact flash card | > slot | > isn't working! I spoke firmly with both the technical support and | > customer service representatives there to express my displeasure, | > and | > they have instructed me to send the unit back in again, as no one | > seems to have any idea about what may have caused the problem. | > Of | > course, all the re-servicing has been free of charge, but I | > personally | > find the situation ridiculous; I have been pretty satisfied with | > Humanware up until now after being a BN user for the past 6-7 | > years, | > so this is a huge disappointment. Has anyone had similar | > problems with | > either Humanware or any other assistive technology vendors? Did | > you do | > anything to address the issue other than to follow up with | > repeated | > phone calls? | > Thanks for reading and putting up with the rambling complaint! | > Katie | > | > _______________________________________________ | > nabs-l mailing list | > [email protected] | > http://www.nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org | > To unsubscribe, change your list options or get your account info | > for nabs-l: | > http://www.nfbnet.org/mailman/options/nabs-l_nfbnet.org/dotkid.nu | > sbaum%40gmail.com | > | > ___ | > Replies to this message will go directly to the sender. | > If your reply would be useful to the list, please send a | > copy to the list as well. | > | > To leave the BrailleNote list, send a blank message to | > [email protected] | > To view the list archives or change your preferences, visit | > http://list.humanware.com/mailman/listinfo/braillenote | > | > | | | -- | Have a great day, | Alex (msg sent from GMail website) | [email protected]; http://www.facebook.com/mehgcap | | ___ | Replies to this message will go directly to the sender. | If your reply would be useful to the list, please send a | copy to the list as well. | | To leave the BrailleNote list, send a blank message to | [email protected] | To view the list archives or change your preferences, visit | http://list.humanware.com/mailman/listinfo/braillenote | | | ___ | Replies to this message will go directly to the sender. | If your reply would be useful to the list, please send a | copy to the list as well. | | To leave the BrailleNote list, send a blank message to | [email protected] | To view the list archives or change your preferences, visit | http://list.humanware.com/mailman/listinfo/braillenote | ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
