Hi Lucy,

Hopefully by this time you have the problem fixed. However, I used to have the same problem intermittently with my Apex. The way I found to fix it was to take the case off and to remove the battery and put it back in. The unit would reset and all would be well for a time.

Let me know if you need any more details about this.

Debby

----- Original Message -----
From: [email protected]
To: [email protected]
Date sent: Fri, 21 Oct 2011 13:04:24 -0400 (EDT)
Subject: [Braillenote] Unresponsive Apex

Hi all,

After just one week with my brand-new Apex, it seems to have broken down. It won't turn on and won't respond to resets or the AC adapter. I was just writing in a document when it shut off so have no idea what would have caused this to happen. Can anyone suggest a solution?

Thanks in advance for any advice -- I have some saved files on the Apex I really need to get back ASAP, if possible!

Lucy

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