Hi all,
I'm very new to the list, which a friend linked me to and I would like to ask a few questions on here about my new apex. I just received it last week and I've been having some very severe issues which have confused humanware tech support engineers on two continents. *no exaduration* I'm using MS windows 7 x64, jaws 13 and office 2010 with an apex qt32 running keysoft 9.2, to get the specs out of the way. I am completely unable to sync or even establish a sync partnership with the windows mobile device center. I can see the apex in my computer, it shows up, I can even copy files to and from it., but I have no sync partnership. The windows mobile device centre flashes error when I connect the unit, or sometimes, I just get a crash on the screen that says, please wait for windows Mobile Device Center to load, or some such similar thing. But when I connect the Apex, I hear the audio file announce, Device connected, every time. I would like to get a partnership up and running, so that I can sync files across, as I am a law student and have to take notes or other details on the go, which I need to use later on my home machine. I don't feel that I should have to manually do this, especially since the Apex advertises its seemless integration. Keysync on the Apex says that it cannot establish a connection, check that Keysync is active and there is no firewall, ETC ETC. I have tried this with my antivirus program, AVG, disabled. I have checked the windows firewall exceptions and even turned off windows firewall at one point, with the same result. My keysync software and my windows mobile device centre software are up to date and verified to be so by a humanware support technition. I have uninstalled them, reinstalled them as admin and done all the logical, reasonable things that one might do in this situation. I even tried this exact same thing on another laptop with the exact same specs, EG: win 7 X64 ETC, and I get the same result, so this problem is completely reproduceable. I've lost a lot of time over this and am beyond frustrated. This is my first note taker and I had expected something far smoother. I must confess that if these issues are not resolved, I will be taking the unit back, as devices that cannot stay in sync with one another are no use to me. The only thing I've yet to do is reformat the entire Apex and see if that fixes it, which I am loathed to do as I will lose my oxford dictionary licence.I think anyway. Any help would be more than greatfully received! MJ ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
