Hi Jessica, here are several things to try: 1) If possible, remove every subfolder within the folder you wish to delete. Unfortunately, in Keysoft, every single sub folder within a directory tree needs to be deleted individually. You cannot delete a folder with sub-folders still in it.
2) Try a DOTS 4-5-6 reset, in case this is due to corrupted settings. This resets Kezsoft's settings to their factory defaults, but does not effect your data. 3) Have a friend delete the folder by connecting your BrailleNote to their PC and establishing an Active Sync or Windows Mobile Device Center connection. 4) Force a memory scan, and then try again. A memory scan can be forced by pressing and holding the RESET button for about five seconds. 5) Telephone Humanware technical support. 6) Backup everything else. Format your Apex, then restore. To format your Apex, enter the Options menu with SPACE with O, enter the Support Information Mode with SPACE with I, execute the Format command with BACKSPACE with DOTS 1-2-4-5-6, and acknowledge the prompt with Y. Your Apex will be reset to factory condition, and all your data will be lost (note: you might decide this is a bit too extreme). Keep us posted, Grant ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
