I don't own a unit, I'm sure the support offered on this list by users
is great, I just think HW should have more of a list presence, HIMS
sure does, their support person is on there constantly and users also
offer support. Beth
Original message:
Hi,
I think, for sake of time and space, I'd like to offer jwo
questions that convention attendees should ask HW (in my opinion)
and for us to ponder for a while:
* What is better - stability in long term or useful features in
short term? Although useful features would make Apex an
attractive solution, from usability perspective, it is better
that we have a stable product to make Apex a dependable platform
(and I'm sure majority of bugs could have been fikxed with
stability).
* Wouldn't partnerships yield more fruits - since KeySoft is
driven by user requests, bug reports and keeping up with current
standards, I believe more user partnerships with HW could help
both parties in the end (not only from usability with reports and
suggestions, but also allowing users to contribute useful gifts
to other users in the form of user-written KeySoft extensions).
As for responses from company (and from users), we do have
occasional posts from HW staff (when matters that require
clarification arises). However, the trend is that users are
filling the role of tech support here (if they have useful
solutions or ideas), and we do now have a situation where
"experts" are located at key parts of the world (including "next
generation experts" like Aine, I'd say).
But to keep the content relevant to the subject, the above two
questions are things that I think even users may wish to ponder
from time to time and ask at conventions (for both ACB and NFB,
as well as other exhibit times and locations).
Thanks.
Cheers,
Joseph
----- Original Message -----
From: Aleeha Dudley <[email protected]
To: Lanie <[email protected]
Date sent: Thu, 31 May 2012 13:14:23 -0400
Subject: Re: [Braillenote] more braillenote feedback suggestions
Hi,
I have seen these issues only if I accidentally press a thumb
key while switching tasks. I don't think I've encountered it
without the press of said thumb key.
Aleeha
On May 31, 2012, at 1:06 PM, Lanie <[email protected]> wrote:
I'm sorry if some of you are getting this twice. I got a
delivery failure, so I don't think it went through. Another
thing that should be fixed is the way in the middle of writing or
after switching to another application, the BrailleNote often
deletes the text out of a plain Braille or Microsoft Word file.
Has anyone else had this happen? I had it just a few minutes ago.
----- Original Message -----
From: Snow Bunny <[email protected]
To: [email protected]
Date sent: Thu, 31 May 2012 12:07:28 -0400
Subject: Re: [Braillenote] more braillenote feedback suggestions
Also, have a Humanware staff presence on this list. Beth
Original message:
In addition:
1. Fix the massive number of minor to serious bugs that have
plagued
users for years. For instance, KNG speech defaults to rate 6
when
reading in other languages, keymail often corrupts its own
database,
wireless connectivity is spotty to useless in many situations,
you
can't paste from the clipboard or use spellcheck in webpage edit
fields, keychat menu items have no shortcut or the shortcut
fails to
activate the item, popups in keyweb still take far too long to
move
through, deleting characters often makes the cursor jump...
need I go
on?
2. Add promised features: multi-tasking, bluetooth object
exchange,
docx support (which, need I remind you, the Victor Reader has
had for
a couple years), unit conversion for keyplus, and so on.
3. Offer more than one feature in each (very expensive)
upgrade, or
lower/toss out the upgrade price.
4. Be more vocal with us, the paying customers, about
developments and
patches. I realize many companies don't make upcoming features
public,
but it would be nice to hear that the people at hw are still at
least
updating keysoft, instead of adding an open-source pdf
conversion tool
and not fixing anything.
5. Fix long-standing pronunciation errors. For instance, the
abbreviations mr, ms, mrs, dr, st, and so forth should not end a
sentance, even though they are followed by a period. Other
words are
still broken, like "wasted". The pronunciation dictionary needs
a
major overhaul, while we're on the subject: it should support,
at
least, spaces and numbers, though regular expressions would be
ideal.
Failing that, the interface just feels old and awkward.
On 5/31/12, Jessica Brown <[email protected]> wrote:
I would like to add that It would be good if the bn supported
flash player. I have found that many sites are not accessible
on
the bn because you need flash player to use them. Also, an sdk
would be good so that people outside of hw can make programs for
the bn. Just some ideas for people who will be going to the
conference.
----- Original Message -----
From: "Matthew J" <[email protected]
To: <[email protected]
Date sent: Thu, 31 May 2012 14:18:12 +0100
Subject: [Braillenote] more braillenote feedback suggestions
Ok, here's a quick list off the top of my head. Considering the
bn is sucha
lackluster product, I could undoubtedly think of many more given
time:
1: tables and footnotes in documents need to be made far more
accessible
2: language support: writing in multiple languages is a chore,
reading in
them in anything but the word processor is almost impossible
3: Imap support, better syncing with outlook contacts and the
ability to
import CSV contact files or some other format of contacts.
Keymail must be
made far more intuitive and less clunky, this must include the
reading of
html e-mail natively.
4: the reading of secured pdfs
5: updating the internet explorer engine to something less
prehistoric
6: the use of more IM protocols and the upgrade to the XMPP
protocol in use,
so that facebook, msn, ETC, can be made useable from keychat, as
no one uses
google talk.
7: the ability to read Excel spreadsheets.
8: a twitter client along the lines of the one the braille sense
clients
have would not go amiss.
9: better compatibility with windows 7 64 bit and windows 7 in
general for
networking, syncing ETC.
10: .docx support!
I can personally attest to every problem on this list and also I
know quite
a few people who would quite happily use an apex if it fixed
some
of these
issues. I think humanware does not realize how offputting these
defects are
to a large number of young, technically-able users who are
choosing hims or
a mainstream solution. Outside of England, the use of Braille
note's in
Europe is very low because of the language support issue, for
example.
Anyway, just my 2p worth,
MJ
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--
Have a great day,
Alex (msg sent from GMail website)
[email protected]; http://www.facebook.com/mehgcap
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