Hi Grant,
I have the same problem when I try to fill out Humanware's form
for the authorization of NLS BARD books. I called Humanware tech
support, who told me to refresh the page, which I did, and it
worked. However, I had a technical problem with my BrailleNote a
few days later, which caused me to do a factory reset, in turn
causing me to lose the KXO file they sent me. So I tried it
again. The same problem occurred; that is, the links and form
fields didn't show up. I refreshed the page, but this time it
still didn't work. So, all I can figure is Humanware has some
kind of power to make things work when users are on the phone
with them, but not work when a user isn't on the phone with
Humanware, even if that user follows the same process Humanware
tech support themselves told them to do when the user was on the
phone with them! * Smile!
As someone who has experienced this before, I don't really know
what to tell you to do. If you call Humanware, they're probably
going to say "Just refresh the page." But if your luck is
anything like mine, the next time it happens on the Humanware
site and you try a refresh, it won't work; not unless you're on
the phone with Humanware! * Sigh! The only thing I can think of
is to try downloading it from the program library on
www.braillenoteusers.info. The direct link, actually, is
braillenoteusers.info/utilities. I can't guarantee that this
will work either, so let us know if it does. This is a very
frustrating, and a very ironic problem, since Humanware makes the
BrailleNote, so it would only make sense that their Web site
would be the most accessible on their own machines!
Chris
Sent from my BrailleNote
----- Original Message -----
From: Grant Hardy <[email protected]
To: BrailleNote List <[email protected]
sent: Tue, 05 Jun 2012 15:26:17 -0700
Subject: [Braillenote] Humanware website inaccessible on the
BrailleNoteApex?
Hi all,
I have a rather odd question. Today I went to download the
Concise Oxford English Dictionary and thesaurus from the
following web page.
http://support.humanware.com/en-us/support/braillenote_apex/softw
are/optional_applications. Since I didn't have my PC handy, I
decided to give it a go on the Apex.
The page loads, but the Apex doesn't detect the links on this
page! That means that the website is unusable on the Apex.
What do you guys make of this - is my Apex simply acting funny,
or are a number of you having problems with the Humanware website
as well?
Best,
Grant
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