I agree with Debby. Sent from my iPhone
On 2012-06-23, at 7:32 PM, Debby Hill <[email protected]> wrote: > Hi Jessica, > > I don't really have a good idea of what is happening to your Apex, but I > think you are working almost too hard at fixing it. I don't think it has > anything to do with power, the battery or a lot of resets. One of the things > I think you should check is how strong is your wifi signal. Perhaps it isn't > strong enough to maintain the connection. I am not sure why this would > suddenly happen. Maybe you could try to restart the router. The only puzzle I > have with my thoughts is why when you are wired you are having problems. But > at least you could give all of this a try until some of our experts see your > quandary. > I hope for your sake this is not a problem with Apex circuitry. > Good Luck! > > Debby > > > ----- Original Message ----- > From: Jessica Brown <[email protected] > To: Meaghan Hargrave <[email protected]>,bn 1 > <[email protected] > Date sent: Sat, 23 Jun 2012 16:12:49 -0800 > Subject: Re: [Braillenote] Apex not behaving properly, please help > > I have had it for about 10 months. It came with keysoft 9.1 and I > have not updated it because of the bug in keysoft 9.2. > > ----- Original Message ----- > From: Meaghan Hargrave <[email protected] > To: Jessica Brown <[email protected] > Date sent: Sat, 23 Jun 2012 18:01:39 -0600 > Subject: Re: [Braillenote] Apex not behaving properly, please > help > > Have you updated your key soft version resently? How long have > you had your apex? How long have you had your Apex without an key > soft update? If you have had your apex for three years or more. I > think by now you should be getting a new one because they only > last 2 to 4 years. Then you have to get a new one. > > Sent from my iPhone > > On 2012-06-23, at 4:06 PM, Jessica Brown > <[email protected]> wrote: > > I have an Apex bt 32 running keysoft 9.1. some strange things > are happening with it. I will explain the trouble shooting I > have tried and then I will explain my problems. I have tried > rebuilding the dictionaries and keymail folders, by rebuild I > mean delete them and then do a flash disk basic files restore in > the support information mode, and a flash disk reformat in the > support information mode, a soft reset, a hard reset, a 4-5-6 > reset, a 1-2-3 reset and I also tried removing the battery and > leaving the ac adapter off all night. Before I removed the > battery, I put the Apex in deep sleep mode. None of this has > fixed any problems. Now, the problems I am having. 1. The apex > will only stay paired with my iPhone 4s for about 10 seconds and > then drop the connection. It used to work fine and I did not > change any settings on the Apex or iPhone. However, I did try > powering the iPhone down and leaving it off for 30 minutes. That > did not make it stay paired. 2. I will be browsing the web with > keyweb and it will be working fine and then with out any warning, > it will drop the connection and say the page can not be > displayed. When this happens, I turn off wireless internet, do a > reset, and then turn wireless internet back on and reconnect. It > will work for about 5 minutes, and then drop the connection > again. The same thing happens when I am using a wired connection. > I will be using it, it will work for about 5 minutes, then it > will drop the connection, then I will reset it and reconnect it > and it will work for about 5 minutes and then drop the connection > again. 3. When I try to send or receive mail with keymail, it > will give me error 10060. Putting the Apex in deep sleep mode and > then unplugging the ac adapter and then removing the battery for > 20 or more minutes makes keymail send and receive once and then > to make it work again, I have to put the Apex in deep sleep mode > again, remove the battery and unplug the ac adapter for 20 > minutes to get keymail to send and receive once again. All these > problems started at the same time and I have not changed any > settings on my Apex, my network, my gmail account or anywhere > else. What else can I try to get things back to normal? Thank > you. > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
