Hi all,
I thought I would spend a couple minutes conveying some of my
thoughts on the Braille Note line of products and what I
speculate might happen in the very near future.
Before I start though, I would like to reassure everyone that
some of the things that I'm going to say here aren't meant to be
offensive to anyone or anything direct about HW. Rather, they
are said to simply make a point.
As you know, a few companies have released a new note taker in
the past couple of months. From what I've seen, many people have
been quite interested in them, and some have bought them.
This is a great thing, but as I watch all these people happy with
their new product, I can't help but wonder about the Apex and
what real value it brings these days.
As far as I'm concerned, the answer to that one is very little.
In fact, I haven't seen hardly anybody but one or two people buy
an Apex in quite a few months.
This, in my opinion, just goes to show the lack of feature set
that HW has chosen to implement in this new generation note
taker.
Lately, the people I've talked too said that they've gone and
bought the new Braille Sense from Hims or the other note taker
from APH.
Why is this? Well, it's simple! Those note takers have more value
at a less expensive cost.
IT's beginning to look like Hamanware is much more concerned
about their money than what the customers want, which is a
horrible way for an AT company to act. I'm not saying that
that's what they think, but that's just how it looks.
I feel as if Humanware has lied to us about what types of things
we would get out of the Apex.
They have so far broken many of their promisees to us users about
what we would see.
On the other hand, have you seen what they've done to the stream.
The people that develop the stream have actually listened and
took note of what the costumers wanted and made it available
through one simple update.
But for the Apex, it seems as if it could be four more years
before HW releases an update that's even purchase worthy!
AT this point, HW has two choices. They can either step up their
game and deliver, or they can just assume discontinue the Braille
Note line all together.
Because I know this for sure. After a while, people te just
going to stop wasting 7 thousand dollars when they can go out and
buy a note taker that could potentially only be hundreds of
dollars in the near future. That's all there is to it!
Because right now, all what HW represents a to me as far as
Braille Notes are concerned, are a bunch of lieing cheating
sneaky thieves who had no problem taking our money, but don't
seem to really have a grip on customer service and product value
and can't keep up with the competition.
What are your thoughts? What do you think?
Will HW finally step up, or will the BN just go down in a car
crash?
I feel like we've done everything we can to talk to them and let
them know and give them suggestions.
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[email protected]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
