Hi, I think Austin's problem is related to ROM image corruption during download and/or flash disk hardware issue. In this case, I would lean towards the latter. You could try: 1. Backup everything from your Apex. 2. Format the Flash Disk (from Support Information Mode). 3. Download the upgrade from HW site. Then try installing the upgrade to see what happens. If the problem persists, try using an SD card to upgrade the unit. You might also want to contact Tech Support later. Cheers, Joseph
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Debby Hill Sent: Sunday, August 26, 2012 9:15 AM To: Austin Diepenhorst; [email protected] Subject: re: [Braillenote] Re: Installing Keysofft 9.2.1 question Hi Austin, I just upgraded my Apex to 9.2.1 and it all worked fine. However, when I was downloading the file I noticed that the website said that if you have a version lower then 9.2.0, you need a license file. It will count toward your SMA. If you don't have a sma above 9.1, then it isn't going to work. I am not sure if that is your problem, but I thought I would give it a try. Good luck! Debby ----- Original Message ----- From: Austin Diepenhorst <[email protected] To: [email protected] Date sent: Sun, 26 Aug 2012 07:38:56 -1000 Subject: [Braillenote] Re: Installing Keysofft 9.2.1 question Well, I tried installing the software, with a valid licence, and it said when it was extracting: " Installation failed, please contact your distributor." What now? Austin On 8/26/12, Austin Diepenhorst <[email protected]> wrote: Hello, I am in preperation for installation of key sofft version 9.2. I haven't seen the software for it on the humanware website, but my general question is, can you jump from keysoft 9.1 to 9.2.1? Is this possible without corrupting the memory? I have already obtained the licence, but don't see the software for 9.2 on the HW website. Please let me know, as I will not do anything unless I know that it'll be okay in the end. Cheers, Austin -- Austin Diepenhorst Bagpiper www.theblindpiper.com -- Austin Diepenhorst Bagpiper www.theblindpiper.com ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
