Don and all, thanks for these excellent comments. The service contracts are a Pulse Data Humanware initiative. I've passed on some of this feedback, and will talk with PDH about what happens now and what might be done to improve the process. I'm in California at present so may be able to get further info on this tomorrow when I go to the PDH office. Jonathan Mosen BrailleNote Product Marketing Manager Pulse Data International Ltd
DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] Internet: www.pulsedata.com
