Hi Lisa,
I'm afraid this unit will need to be serviced.
Matthew Janusauskas
Director of Training Services
Pulse Data Humanware, Inc.
175 Mason Circle
Concord, CA 94520
Phone: (800) 722-3393 Ext. 204
Fax: (925) 681-4630
Visit us on the web!
http://www.pulsedata.com
[EMAIL PROTECTED] wrote on 04/27/2004 02:37:53:
> Hi Listers,
> My student whose is a junior uses a Braillenote BT model not sure of
> the keysoft version but it said something about 1998 when she did a
> reset on it. Anyway the Braille display refuse to work. We have
> done countless resets without holding any keys down without any
> results. The message that we get when we tell the BN to have the
> Braille on yes the message is something about currently Braille
> display not operating. I have never seen this message before and it
> worries me.
> Any suggestions? Thanks. I tried exercising the Braille display and
> it took the cells away but it didn't bring them back. When I try to
> go into the Braille display options it always has Braille turned
> off. When I press yes to turn it on The Bn beeps and says Braille
> display is not operating. I have tried all 3 resets now with no
> help. This happened just today. My student said she didn't drop it
> or anything. She said that she was in a file and just turned it off
> without returning to the main menu. I didn't think this should
> cause a problem. She said when this has happened before she
> charges it the Braille display comes back. She said it acts up
> around 75 percent in the charging capacity and it works. I am
> completely confused by this problem. Please help us! It appears to
> process everything okay just without the Braille display.
> Lisa
>
>
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