Hi Lisa,
First, I know it can be upsetting, frightening and distressing when
technology doesn't work for you, but please try not to fret. Just take a
deep breath, and we'll try and assess this situation. No technology is
infallible or perfect.
>From what you have written, it sounds like you are dismissing the message
from the BrailleNote which is asking you about whether or not you want
your document saved in KeyWord format. By default, until told to do
otherwise, the BrailleNote asks you if you would like to save your
document in KeyWord format, so that your formatting is preserved. If you
opened or created your document in a format other than KeyWord, this is
what BrailleNote will do - it asks if you'd like to use the KeyWord format
on this occasion. You can say yes, no, or no and don't bother me again -
my personal favourite.
You must answer to this prompt. If you dismiss it, your document is not
saved. If your document is not saved and you subsequently exit
immediately from KeyWord, BrailleNote prompts you whether to abandon edit.
It is at this point that you lose your data - since you answer to
abandon, or reset, any data in memory will be erased so that last changes
are lost, or the files are not created if they were newly created with
what you have written before you exit KeyWord.
To your credit, pulseData could do two things better:
1. It must not endorse the KeyWord format! No, I don't care that my
formatting is lost, thank you very much. If I want an ASCII file, then an
ASCII file I will have! I hate proprietary formats, and KeyWord and
Microsoft Word are both examples of such formats. Good old ASCII!
2. KeyWord must be tolerant of distressed individuals. If someone in
this situation wants to save their document, and doesn't know how to
answer to your prompt, the default upon the prompt's dismissal must be to
save the document, not destroy it! If the document is saved, probably
best to an alternative file such as "original_filename.autosave", then
that individual can go back and find the work they think they've lost, and
all is not hopelessly gone. Equally, autosave is a common feature in word
processors as at a timed interval for purposes of crash recovery - it's
been a part of WordPerfect for years and years, ever since version 5, why
is it not in KeyWord?
So, Lisa, I am very sorry you have had to be inconvenienced. On the one
hand, you must try hard not to anguish and thereby aggravate the situation
- i.e. read the messages carefully, get help, respond to the messages and
the software as requested. On the other hand, this is one area where
PulseData want to improve the word processor, bigtime.
Next time you edit a document, choose to simply save your document in
KeyWord format, if that is what you want, or tell KeySoft you don't want
any more prompts (I don't know what the keystroke is on a BT - consult
help). Then, your documents are automatically saved upon exit and you can
be freed this distress.
Cheers,
Sabahattin
--
Thought for the day:
Bagpipes (n): an octopus wearing a kilt.
Sabahattin Gucukoglu
Phone: +44 20 7,502-1615
Mobile: +44 7986 053399
http://www.sabahattin-gucukoglu.com/
E mail/MSN: < [EMAIL PROTECTED]>
