Well said Jerry! > ----- Original Message ----- >From: "Gary" <[EMAIL PROTECTED] >To: "Braillenote List" <[EMAIL PROTECTED] >Date: Thu, 29 Apr 2004 09:35:14 -0500 >Subject: Re: [Braillenote] two questions, one to be answered offlist
>Jonathan, >With all due respect, I never debate the facts, I only prove them. You have >done that very well for me with your reply. But let's deal with a couple of >facts that you left out. >First of all, the four hundred plus subscribers to this list have dumped at >least two million dollars into PDIs coffers, which does not take into account >those buyers not on the list. That earns them the right to say something to >other Braillenote buyers, even if every word is not totally related to the >Braillenote. Your product depends on word of mouth references within a highly >limited market. Perhaps you should spend less time trying to limit what >people say and more time solving the problems that people bring up. Don't >address them, solve them. Addressing is for envelopes, solving is for >problems. >Secondly, you don't have a big enough customer base to have chaos on the list >for questions like the one that sparked this witty reparte. Most of us know >what we are talking about and how to say it without PDI holding our hand. >Does PDI need to be reminded that we are your CUSTOMERS, that this list (and >your job) is there because we decided to buy your product? Stop and think >about that for a moment. >Thirdly, those who sell a product should be hesitant to discipline those who >buy their product. They should not be as quick as you were to remind us of >our implied obligations stated in the "Welcome" letter. Would you want us to >be quicker or as legalistic as you in seeking a remedy to the Braillenote >problems we have? >Finally, there are enough people out there who tell the blind to be quiet, who >say that the things we need to do our jobs well are causing financial chaos. >Don't be so quick to practice what they preach. The list chaos you fear is >simply not real or possible. One of the biggest problems we have to deal with >is being hidden by people who don't want to deal with us OR what we have to >say. The problem is, PDI has to deal with both. >By the way, I still think the Braillenote is the best PDA out there. As an >independent consultant for a VR agency, I arranged for the purchase of at >least four BN32s and a Voicenote. I was concerned about my customer's needs. >Perhaps you may want to consider that before you blow off a passing question. >PDI or any blind person can't afford to be that selfish. >Earnestly contending, >Gary Drennan >"For our struggle is not against flesh and blood, but against the rulers, >against the powers, against the world forces of this darkness, against the >spiritual forces of wickedness in the heavenly places. Therefore, take up the >full armor of God, so that you will be able to resist in the evil day, and >having done everything, to stand firm. (Ephesians 6:12-13 NAS95) > ----- Original Message ----- > From: Jonathan Mosen > To: Braillenote List > Sent: Wednesday, April 28, 2004 10:04 PM > Subject: Re: [Braillenote] two questions, one to be answered offlist > Gary with all due respect, we have well over 400 people on this list. If > everyone asked a question to which they wanted a private reply and which > was not related to the subject of the list, then we would have chaos. This > was made clear when you joined the list and I trust you read the welcome > message. I don't intend to debate this further and suggest people contact > me privately if they have any issues or questions. > Jonathan Mosen > BrailleNote Product Marketing Manager > Pulse Data International Ltd > DDI: +64-3-373-6192 > Fax: +64-3-384 4933 > Mobile: +64-21 466 736 > Email: [EMAIL PROTECTED] > Internet: www.pulsedata.com > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
