Hi Maryellen,
That is EXTREMELY bad news as I just sent my BN in for a new battery and
cleaning. Three weeks in California! Broken key! Jonathan, if this is
typical of Humanware, I for one believe that it is HIGH time to begin
terminating some personnel with extreme prejudice, not really killing them
of course, but making sure that they never again darken the door of a
blindness-related business of any kind. This equipment that they think of
as just another BrailleNote is not just equipment to us, it is almost a
pardner.
Alan Mattison
At 05:18 PM 10/25/2004, you wrote:
I just want you all to know that my braille note just returned from 3
weeks in California with a broken key.
That is simply not acceptable and I hope Jonathan you pass this to Dr.
Smith.The Bn is going to be picked up sometime tomorrow and I have to sit
at home waiting for the folks to come and this means I have had to cansel
an appointment and reschedule which is inconveniencing the other person.
So anyone who is reading this from humanware, please instruct your
personnel that they must please be careful in packing this equipment.
This is the second time I have had to return this machine because of
faulty repairs. The last was because I couldn't download the manual in
April, 2003.
So again Please take the time and watch what you are doing for heaven's
sake with this equipment.
Mary Ellen Earls
Remember! Today is the Tomorrow you thought about yesterday.
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Alan Mattison
Rio Rancho, NM USA
ham callsign: W5NTM
