Perhaps it would be good if the customer service reps could explain these things when folks call in. It might make it better for the customer and you guys too. Monica Lofton professional Email:
[EMAIL PROTECTED] MSN and personal Email: [EMAIL PROTECTED] ----- Original Message ----- From: <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Thursday, May 26, 2005 7:19 PM Subject: Re: [Braillenote] Absolutely disgusted with Humanware customer service Hi Doug, we do value very much your business and that of all of our other customers. There have been a series of issues, firstly relating to the e-mail defects with the original 6.1 holding up shipment while we remedied those in what I think was a timely manner, and recently there was a hold-up with Microsoft licenses. While out of our control, it's still frustrating for you and I accept that. It sure as heck is frustrating for us too. All of the remaining orders for 6.11 will have left New Zealand by next week, and we've shipped another large amount this week now that licenses have been supplied to us. While the upgrade of an entire operating system is an exciting feature, obviously it does introduce some unique factors that have caused hold-ups. I can assure you it has nothing to do with our ability to produce the actual software and cards over which we have absolute control. We're not legally allowed to ship this update to you without those little stickers. Thanks for your understanding. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] http://www.humanware.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
