Once I received my PK, I heard this same thing from other customers. I've been told that, if you call for tech support, you never get answers. I hope this is misinformation. One friend said they had to have their lawyer draft a letter to Humanware before they got a response. I'd been taking these things with a grain of salt, but since folks on this list have concerns, I got to thinking there might actually be some truth to it. Monica Lofton professional Email:
[EMAIL PROTECTED] MSN and personal Email: [EMAIL PROTECTED] ----- Original Message ----- From: "Kim Lookingbill" <[EMAIL PROTECTED]> To: "'Braillenote List'" <[email protected]> Sent: Thursday, May 26, 2005 4:40 PM Subject: RE: [Braillenote] Absolutely disgusted with Humanware customer service Hi: - I really hate to say this but I kind of have to agree with you on this particular issue. . . I'm still also waiting for my upgrade as well, and PDI/Humanware has had my payment since January. The sad thing about the whole matter is that I can't upgrade my GPS until I upgrade my braille note which I've had the GPS upgrade for several months now, seems the GPs folks didn't have any problems getting upgrades out. And to think I was kind of really hoping of being able to receive the upgrade before the ACB convention. I have actually worked in the production side of technology, and know that this should be truly considered a poor mismanagement of handling things. Hey PDI/Humanware folk why not get your priorities straight and take care of your current loyal customers, before trying to drum up new customers with the PK, etc.. All the best. - Kim Kim Lookingbill [EMAIL PROTECTED] (email or MSN Messenger) Blast From The Past Sundays, 16 to 19 UTC Back Stage Pass Mondays from 22 to 23 UTC http://interactive.acbradio.org -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of doug martin Sent: Thursday, May 26, 2005 4:22 PM To: Braillenote List Subject: [Braillenote] Absolutely disgusted with Humanware customer service Hello. When trying to find out when I might receive my Keysoft and CE upgrades, I was told that "They're coming from New Zealand, and we're out right now." Shipping would resume some time soon, and you're somewhere on the list. Where on the list? When can I actually expect to receive the upgrade that was advertised a year ago, and has been shipping for about six months. My serial number is 13168. It really does not take very long to make copies of a compact flash card. I can copy one card to another quite quickly using my laptop. And the part about making each one unique regarding the serial number-- I can't imagine that takes very long either. It definitely should not take six months to make and ship a couple thousand upgrades! What's really going on here? I was a power user and a loyal PDI customer, but this kind of treatment is completely unacceptable! Doug Martin ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
