Hi everyone, as promised I'm back with additional information on the shipments of KeySoft 6.11 in the USA.
Firstly, I want to thank those customers who have pointed out what a significant upgrade they feel 6.11 is. We want to satisfy each and every customer if we can, because everyone's business is important to us. But sadly, it only takes a few people on an email list like this to distort the true picture, which is that there are many customers using the software today and enjoying its many benefits. Please don't misunderstand, I am not saying people who want their upgrades now are being unreasonable. The customer is always right. We won't be satisfied until each and every customer is satisfied, but that doesn't mean we should let some false picture be conveyed. Shipment of KeySoft 6.11 in the US is progressing well. This upgrade is highly ambitious, because it does what no assistive technology company has done before, and that's to upgrade the entire operating system on the device. For this reason, in the USA, where we have a very large customer base, we shipped a relatively small number of 6.11 upgrades initially, to ensure there were no significant issues that would cause customers inconvenience. I fully support this approach, because people use their BrailleNotes and VoiceNotes to make a living, to further their studies, and to manage personal data. If the price of keeping people with working machines is some angry traffic on the list, we'll just have to pay it. I can't stress enough that although the upgrade process to the end user is simple, technically it's one of the most significant in the industry. The good news though is that initial upgrades have gone very well indeed, and we will now be accelerating the number of copies of KeySoft 6.11 that will be heading out the door. We anticipate that another 400 copies will ship by the end of this week, so things are moving forward quickly now. There is a very large number to ship, so we appreciate your ongoing patience as we deal with the backlog. While there are some exceptions, broadly speaking the plan is that SMA shipments go first, then people who have purchased the upgrade, and then those entitled to it for free as a result of having bought a BrailleNote or VoiceNote after 29 June. We know how much people who haven't received their upgrades yet are looking forward to them, and it is really flattering to know that a new version of our software is so important. All hands are on deck to get them to you as soon as we can. Thanks for your patience, we value the business of all of you. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] http://www.humanware.com
