Hi Jonathan, Paul, and list, I had hoped not to expound any further on this topic, but I have to say this one thing. In spite of my admittedly harsh wording, I completely agree that production should not have been halted or altered in order to relabel all those cards and cases. I know exactly why mine says "6.1" instead of "6.11" and I have no problem with that. While 6.11 has been more than worth the wait, I'm glad I didn't have to wait any longer. <Smile I am so sorry I wasn't more clear in telling another list member that the label wasn't as important as what was inside the package. Because of this, a very vituperative message was sent to the list. I felt attacked, let my emotions take over my hands, and reacted in an angry and unjust manner. I wanted to avoid attacking the sender directly, so instead I unfairly criticized a company who not only has done absolutely nothing wrong, but who has created and distributed an excellent product. This was mean-spirited and immature, to say the least. Neither message should have been sent to the list. I apologize to you, Jonathan, Humanware as a whole, and to the list for having to witness this very regrettable little cat fight. I hope the other participant will take any further attacks off-list, and I promise to do the same in the future. I hope as well that this won't prove necessary. No, Jonathan, I do *NOT* think you should resign, and I once again apologize for that utterly ridiculous statement.
>From a very chastened Sarah > ----- Original Message ----- >From: [EMAIL PROTECTED] >To: Braillenote List <[email protected] >Date: Thu, 5 May 2005 11:31:30 +1200 >Subject: RE: [Braillenote] PDI staff please respond thanks >Hi Sarah, well the phrase damned if you do and damned if you don't comes >to mind here. There is absolutely no error here. We wanted to get KeySoft >6.11 out to customers as quickly as possible. Had we taken time to update >the labels of the cards that were already in the warehouse in the United >States, and I hasten to add that neither Braille nor print labels were >updated, then there would have been further delay, and we all know what >that would have meant in terms of traffic on this list. We did what we did >to get the software out to people that they so desperately wanted, and I >think this is putting the customer's needs first. keep in mind that 6.11 >was a minor patch which for a few users had major consequences. >Nevertheless it is very easy to tell that you have 6.11 by checking the >build of the software on the CF card itself. This is in no way at all >different from the practice of many IT companies where labels are not >changed for minor build changes. In fact, one of our competitors recently >released a product, ironically also 6.1 of their software. A few weeks >later, they released another version, but they also called it 6.1. The >only way you know that there is a difference is by checking the build of >the software. At least we've made a new version number to make it clear >what you're getting, when you check the CF card. So I am absolutely >comfortable with the fact that we acted appropriately to get people their >software as soon as we practically could. While we'll never please >everyone, I'd bet my house on the fact that this decision is what the >majority of people would have had us do, since they wanted their software >without further delay. So if you want to call for my /resignation over >getting the software out there as fast as we could, be my guest. >Jonathan Mosen >BrailleNote Product Marketing Manager >HumanWare >DDI: +64-3-373-6192 >Fax: +64-3-384 4933 >Mobile: +64-21 466 736 >Email: [EMAIL PROTECTED] >http://www.humanware.com >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
