But who is the other participant?
Josh Kennedy
Author, The World of a Slightly Crazed Poet
[EMAIL PROTECTED]
----- Original Message -----
From: "Sarah Cranston" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, May 05, 2005 8:44 PM
Subject: Apology and RE: [Braillenote] PDI staff please respond thanks
Hi Jonathan, Paul, and list,
I had hoped not to expound any further on this topic, but I have to say
this one thing. In spite of my admittedly harsh wording, I completely
agree that production should not have been halted or altered in order to
relabel all those cards and cases. I know exactly why mine says "6.1"
instead of "6.11" and I have no problem with that. While 6.11 has been
more than worth the wait, I'm glad I didn't have to wait any longer.
<Smile
I am so sorry I wasn't more clear in telling another list member that the
label wasn't as important as what was inside the package. Because of
this, a very vituperative message was sent to the list. I felt attacked,
let my emotions take over my hands, and reacted in an angry and unjust
manner. I wanted to avoid attacking the sender directly, so instead I
unfairly criticized a company who not only has done absolutely nothing
wrong, but who has created and distributed an excellent product. This was
mean-spirited and immature, to say the least.
Neither message should have been sent to the list. I apologize to you,
Jonathan, Humanware as a whole, and to the list for having to witness this
very regrettable little cat fight. I hope the other participant will take
any further attacks off-list, and I promise to do the same in the future.
I hope as well that this won't prove necessary.
No, Jonathan, I do *NOT* think you should resign, and I once again
apologize for that utterly ridiculous statement.
From a very chastened Sarah
----- Original Message -----
From: [EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date: Thu, 5 May 2005 11:31:30 +1200
Subject: RE: [Braillenote] PDI staff please respond thanks
Hi Sarah, well the phrase damned if you do and damned if you don't comes
to mind here. There is absolutely no error here. We wanted to get KeySoft
6.11 out to customers as quickly as possible. Had we taken time to update
the labels of the cards that were already in the warehouse in the United
States, and I hasten to add that neither Braille nor print labels were
updated, then there would have been further delay, and we all know what
that would have meant in terms of traffic on this list. We did what we did
to get the software out to people that they so desperately wanted, and I
think this is putting the customer's needs first. keep in mind that 6.11
was a minor patch which for a few users had major consequences.
Nevertheless it is very easy to tell that you have 6.11 by checking the
build of the software on the CF card itself. This is in no way at all
different from the practice of many IT companies where labels are not
changed for minor build changes. In fact, one of our competitors recently
released a product, ironically also 6.1 of their software. A few weeks
later, they released another version, but they also called it 6.1. The
only way you know that there is a difference is by checking the build of
the software. At least we've made a new version number to make it clear
what you're getting, when you check the CF card. So I am absolutely
comfortable with the fact that we acted appropriately to get people their
software as soon as we practically could. While we'll never please
everyone, I'd bet my house on the fact that this decision is what the
majority of people would have had us do, since they wanted their software
without further delay. So if you want to call for my /resignation over
getting the software out there as fast as we could, be my guest.
Jonathan Mosen
BrailleNote Product Marketing Manager
HumanWare
DDI: +64-3-373-6192
Fax: +64-3-384 4933
Mobile: +64-21 466 736
Email: [EMAIL PROTECTED]
http://www.humanware.com
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.pulsedata.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.pulsedata.com/mailman/listinfo/braillenote
