can you please give me a step by step directions on how to install my latest keysoft version? I've tried the reset key with the 1 2 3 dots, but no luck. ----- Original Message ----- From: "Horspool, Matthew F." <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, January 21, 2005 11:47 AM Subject: Re: [Braillenote] Please, help!!!
> All Right! A number of these problems can be resolved usually with a reset. Try a normal reset. After Keysoft has booted up, have > a play and see if you continue to have problems. If so, I'd recommend a 1,2,3 reset. Follow the information in the next paragraph > *Exactly!* > > Firstly, make sure the BrailleNote is switched on and is sitting at the Main Menu. If possible, connect the AC Addapter. Now on a > BT, hold down dots 1,2,3, on a QT, F,D,s. While holding these keys down, press reset. *****Do not release the keys yet!***** Now > when the BrailleNote announces a switchon message, release the keys. do not worry if Keysoft version numbers are different here, > this is resolveable. > > Check see if you've still got problems. If not, reinstall the latest KeySoft you are eligable for. If so, and you've check > everything you can think of, get tech support. Don't give up after one call, they might be busy. > > To restore installed KeySoft, press reset with no keys. > > Hope this information is of help, > Matthew > > > ----- Original Message ----- > From: "Vy Pham" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Friday, January 21, 2005 12:23 PM > Subject: [Braillenote] Please, help!!! > > > > Oops! Sorry! didn't mean to send a blank message! > > Hi, > > My name is vy pham. I am a new member on this list. > > Just recently, I am having a couple problems with my braillenote. the most important problem is that I've lost all the files and > folders that I've been created in to my braillenote. I did try to hit the reset button a few time, but it wouldn't do anything. Can > someone please give me some other suggestions, besides hitting the reset key, so I can restore my files and folders? > > the second problem that I'm having is with the thumb key. For some reason, I can't use them anymore. I've gone in to the obtions > menue, and made sure that the key obtion is on, but still, no luck! > > Last but not least, when I tried to type the words in the document I've created, it would turn out to be like garbage stuff, so I > couldn't even read what I've written. > > And the last problem I am having difficulty with is try to create a regular braille document instead of a text document. I've read > the manual on how to do this. I did try hitting the letter x with the space bar to go through the list of different file types. I > did choose the braille file obtion, but it still turned out to be a text document, whitch is not what I want to have. > > I did contact Pulsedata technical support couple days ago, but I haven't heard from anybody. Can someone out there please, please > help??? My classes for the Spring Semester will start next week, and I don't want to be stuck with these problems forever! > > Thanks in advance! > > Vy Pham > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >
